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Fresh approach at York House

Recent improvements at the home are keeping both residents and council officials happy

Change is afoot in York House, Essex, with a new manager (Barbara Hinchcliffe) now in place and some home improvements completed in the form of a new stair carpet and wall colours (cherry, strawberry, mango, kiwi), to brighten up the home.

Although Shaina Kumar (Operations Manager – care homes) only started visiting York House in the New Year, she has personally overseen these changes, in addition to organising two new visual stimulation areas for residents to enjoy: a beach lounge and sensory room.

The residents have responded positively and are also looking forward to growing herbs in the new sensory garden, under the supervision of Jess, the new activities co-ordinator. Money raised from a car boot sale (with items donated from residents as well as staff) will be used to purchase the plants.

Future plans include more person-centred activities, taking service users on holiday and giving them a choice of meals from the soon-to-be introduced Apetito menu. Staff feel more motivated and empowered, with input into team-bonding activities, including baby showers for two members of staff (Abbey Hooper and Paris Denwood). [

Shaina would like to give a special mention to Linda Hartnall, who has completed her Level -5 in Health and Social Care and Ashley Waries, who now has his Level 3.

All of these positive changes, as well as the work carried out to ensure the home now meets all of its regulatory standards, have won favour with Essex council. Following two visits to the home earlier this year, they have acknowledged the home’s amazing turnaround.

Operations Manager Shaina Kumar said: ‘It is encouraging news that the Essex QA officer was very positive about the service and concluded that we have turned the home around.

‘They will let the CQC know that we are signed off and ready for inspection (although it will take six months for the positive change to take effect on the Essex council website).

‘I’d like to thank all of my team at York House for working so hard to achieve this remarkable turnaround – and in record time. Their positivity and hard work has been recognised with these findings. I am sure that they will all support the new manager Babs – and we look forward to the CQC’s imminent visit.’

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