Our mission statement and customer charter
At Eleanor Home Care, we believe in setting ourselves the highest standards and being clear about what you can expect from us when you use our services. That is why we have created our mission statement and customer charter.
Our mission statement…
“Eleanor aims to set the standard in the care sector by delivering exceptional quality care with a team who have a real passion for delivering client-focused care with dignity and respect, which is valued by our clients and admired by all stakeholders.”
Our customer charter…
- We will be available to you 24 hours a day, every day of the year.
- We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
- We will continually aim to exceed the high standards of care practice set by the Care Quality Commission (CQC).
- We will ensure that you are able to make real choices and have control over your person-centred care plan.
- We will respect and take seriously your views and opinions about the services you require.
- We will ensure that our support workers and office staff are courteous, professional and respectful to your needs at all times.
- We regularly monitor the performance of our support workers and office staff by carrying out telephone surveys, customer satisfaction questionnaires and random assessments.
- We deal with any issues or concerns raised quickly, sympathetically and professionally, with the least disruption to you.
For more information on Eleanor Home Care in London, Poole, Ealing, Lewisham, Redbridge and Dorset, please contact us.