At Eleanor Home Care, we understand that the quality of our staff is crucial to the quality of service we deliver.
All new recruits to our team have successfully undergone thorough interviews, been fully referenced and successfully completed checks with the Disclosure and Barring Service.
Our team members also complete our comprehensive in-house induction training programme before starting work, which is designed to establish and enhance their knowledge and understanding of our organisation and our roles and responsibilities.
They also undergo mandatory training, which covers key aspects of care, including health and safety, infection control, medication and safeguarding. This mandatory training is also updated on an ongoing basis.
New members of staff also complete a number of shadowing shifts, working with more experienced colleagues, which gives them the opportunity to observe, learn and understand more about our service users and the way we work before they start making home visits independently.
We value the skills and expertise of our staff and develop these further with ongoing training and support them to achieve nationally recognised qualifications. All our carers have either achieved a National Vocational Qualification (NVQ) to a minimum of level 2 or have gained, or are working towards, the Diplomas in Health and Social Care that have replaced these NVQs.
To maintain consistency and continuity of care, we ensure that more than one member of our team is familiar with each service user’s individual requirements and preferences. This enables us to provide appropriate cover when the regular carer is unavailable, for example through illness or a holiday.
We also carry out regular monitoring of our carers by experienced supervisory staff to ensure our service users receive consistent high standards of care.
We are an equal opportunities employer and are committed to providing equal opportunities for our service users and employees.
All our service users can expect to be treated with respect, dignity and sensitivity irrespective of their age, gender, race, belief, culture, disability or sexual identity. Our team members reflect diverse communities in which they work, which also enables us to match support workers and service users from similar cultural backgrounds, where this is a preference.