Staying safe and well at home

Across the UK, our offices are working hard throughout the crisis to ensure that our clients get the support they need during this difficult time, as well as ensuring the safety and wellbeing of our staff as key workers out there delivering care at home and care homes.

We are strictly following the Government’s guidance on delivering care during this time to ensure that we are minimising the risk of spreading the illness whilst still providing our vital service to clients so that they can stay safe and well at home and our care homes.

Our staff receive comprehensive training in infection control and are strictly following industry guidance from the UK’s Public Health Authorities and World Health Organisation which includes emphasis on the importance of safe handwashing practice.

We are working hard to continually monitor and respond to the developments around COVID-19, working closely with the UK Home Care Association and Government on behalf of our offices and care homes.

We also continue to follow direction provided by the UK’s Public Health Authorities and World Health Organisation and keep a close eye on the situation.

Everything we do is always with the wellbeing of our clients, teams and key workers foremost in our minds at this difficult time.

If you have a specific concern about your care needs or the needs of a family member, please contact your local office directly and they will be more than happy to reassure you.

Coronavirus stay at home advice | NHS

Advice for prevention

At the time of writing this notice, there has been a number of cases reported in the UK and this number is steadily rising. However, as with any other virus, the best way to prevent infection and spread is to avoid being exposed to it. You can help to prevent the spread of any respiratory outbreak by doing the following:

  1. Wash your hands often with soap and water for at least 20 seconds.
  2. Always wash your hands when you get home or into work.
  3. Use hand sanitiser gel if soap and water are not available.
  4. Cover your cough or sneeze with a tissue, then throw the tissue in the bin straight away, or sneeze into the bend of your elbow, then wash your hands.
  5. Avoid close contact with persons who have respiratory illness symptoms.
  6. Avoid touching your eyes, nose and mouth with unwashed hands.
  7. Clean and disinfect frequently touched objects and surfaces.
  8. If you are unwell, stay at home and contact the 111 Coronavirus helpline (valid in all countries of the UK).
  9. If you are asked to self-isolate please follow the NHS Advice.
  10. If a member of staff has a positive confirmed diagnosis of Coronavirus the local Bluebird Care office will prepare a list of all customers and staff the affected person has been in contact with for at least the preceding 14 days and report this to the 111 Coronavirus helpline.


For those who need to travel, please stay current with COVID-19 developments and travel advice found at the website. Exercise caution while traveling, practice the above prevention points.


For information on what to do if you think you’re infected, or what steps to take to prevent infection, see advice published by the NHS:

World Health Organisation (WHO)

WHO have provided some useful advice for the general public:


Are you a key worker, or just want to know the Government’s latest advice for home care providers? Click here:

Here’s some guidance on social distancing for everyone in the UK and protecting older and vulnerable adults: