“I cannot praise Eleanor Care enough”: that’s the verdict of Ellen Rogers’* daughter Sue* on the services the company provides to her mother.
Mrs Rogers, who will celebrate her 96th birthday in 2014, first began receiving support to help her continue to live independently at home in January 2010.
Initially, Eleanor provided support to Mrs Rogers on behalf of the London Borough of Richmond but in 2011 the council decided to no longer use Eleanor’s services.
Sue had been so impressed with Eleanor Care’s performance that she decided to take on management of her mother’s care funding herself, via a direct payment arrangement, so that they could continue to use Eleanor Care. That arrangement took effect in April 2012 and Sue has no doubts that she made the right decision.
Mrs Rogers’ mobility and health have declined over time – she walks with the aid of a frame and had two visits to hospital in the latter half of 2013 – but with Eleanor Care now visiting in the morning, at lunchtime and the evening, and Sue helping out with jobs like washing clothes and shopping, she can still remain independent.
She has an established team of regular carers and Sue describes her main carer as “wonderful”. She says: “Mum loves her to bits and I also always find the office team very helpful, supportive and responsive.”
Sue has years of experience in the care profession herself – as an administrator at a dementia day care centre and now as an administrator in a residential home – so she has a very clear vision for the quality of care she wants her mother to receive.
She says: “I know what I want and expect from Eleanor, and I am getting it. Mum knows what she wants too – not leave her home under any circumstances – and Eleanor’s wonderful support means that she doesn’t have to.”