020 8690 2406

Care Coordinator

Location: London

Eleanor Home Care is part of the independent Eleanor Healthcare Group of Companies, which has been providing high-quality care and health services for more than 40 years. We currently have an opportunity for a Care Coordinator to work in our service set up in Ealing! It is a great opportunity for an individual looking for career development, stability, and to develop in a professional context in this fast-growing care sector.

COVID-19 considerations:
We provide ALL PPE and Hand Sanitiser to our staff based on the guidance from the Public Health England
Social distancing is monitored maintained at all our branch premises

Responsibilities

  • Responsible for the administration and coordination of care services
  • Implementation of care rosters
  • Ensuring operations and services run smoothly and efficiently allocating suitable Care Workers to client calls
  • Ensuring Care Workers provide the quality of care that meets the standards determined by the company
  • Ensuring compliance with regulatory requirements building a good rapport with customers and staff to ensure high-quality service delivery
  • Effectively and confidentially managing data and information
  • Accurately maintaining client records¬∑
  • Ensuring staff rosters are complete on staff management system
  • Supporting Branch Manager and assisting with day to day running of the branch
  • Monitor customer account details for non-payments, delayed payments and other irregularities
  • Research and resolve payment discrepancies
  • Maintain accounts receivable customer files and records
  • Follow established procedures for processing receipts, cash etc
  • Process credit card payments and prepare bank deposits
  • Investigate and resolve customer queries
  • Communicate with customers via phone, email, mail or personally
  • Assist with month-end closing

Experience / Skills

  • Minimum 2 years experience in Domiciliary Care Coordination
  • Excellent communication skills; listening, verbal and written
  • Great team player
  • Excellent customer service skills
  • Flexible and adaptable
  • Effective organisational and multi-tasking skills
  • Awareness of key business principles
  • Excellent IT skills
  • Ability to work under pressure
  • Full UK Driving Licence and vehicle
  • Familiarity in Staff Plan software and CM2000 (optional)

Benefits

Job Type:

Contract Full-time Permanent

Salary:

£23,000.00 - £24,000.00 per year

Schedule:

Monday to Friday - 8 hour shift

Branch:

Ealing

Location:

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