Field Care Supervisior – Brent Branch

Location: London

Eleanor Care is one of the leading healthcare groups in the UK, committed to providing high-quality care and support to our clients across different specialties, including home care and care homes. Our vision is to deliver exceptional care experiences and help our clients achieve their health and wellness goals.

As the public face of the organisation and its eyes and ears in the community, the Field Care Supervisors role serves as a bridge for information between the field and office. Both co-ordinators and managers depend on the Field Supervisor to relay information and implement best practices on the field, to ensure service users, receive the best quality of care and ensure all care plans are always delivered accurately.


  • To ensure personalised care plans and risk assessments are completed within 48 hours of receipt of care packages prior to commencement of care service.
  • To arrange and manage care worker changeovers and briefings on all care packages.
  • To arrange and carry out home visits including the evaluation, monitoring and review of care worker performance.
  • To encourage all care workers to maximise their time effectively.
  • To troubleshoot any emergency care call cover when required by the branch.
  • To confirm all care workers have completed their mandatory training annually and inform the Recruitment & Retention Officer or Branch Manager in the event of any non-compliance.
  • To be available for all training as is deemed appropriate for the improvement of knowledge and skill base.
  • To work within the CQC, Eleanor Policies & Procedures and rules of confidentiality at all times.
  • To encourage best practices amongst home care workers.
  • To ensure any changes to care plans are reported without delay to the Care Coordinator so that StaffPlan is updated.
  • To ensure contracts for private clients and additional services are handed over to the Branch Manager for processing without delay.
  • To ensure all financial transaction forms complete with documentation (receipts etc.) are collected and handed over to the Branch Manager for processing without delay.
  • To ensure payments due from clients are collected on time and securely transferred to the Branch Manager for processing.
  • Leading others
  • Work with the Coordinator supervising and organising care workers assigned as a care team.
  • To be available in order to facilitate shadowing of new care workers as is deemed appropriate for their training and development.
  • To ensure excellent levels of communication are maintained both internally and externally on a daily basis.
  • To develop and maintain excellent care worker and service user relationships.
  • To work under guidance from Management and all associated professionals e.g. CQC as required.
  • To work closely with Care Coordinators to ensure care packages are matched with the care workers with the right level of knowledge and skills.
  • To assist with interviews, recruitment and retention of care workers if required.
  • To carry/get involved in induction, supervision and appraisal sessions.
  • To liaise with Local Authority, Next of Kin and other professionals (OTs, District Nurses, Pharmacists etc.) to support the care plan.
  • To provide on-call cover as and when required.
  • To attend monthly care workers team meetings organised by the branch team.
  • To offer training, support and assistance care workers, defining accountability, target setting and outcomes.
  • To participate in review meetings with fellow professionals as required.
  • Assess initial packages and inform the Coordinator and Branch Manager highlighting areas where there is a need for extra care so that the Local Authority is contacted to seek an amendment to the Care Package.
  • Assist the Branch Manager in the initial assessment for private clients.
  • Market branch office services by using leaflet drops, placing leaflets and posters in GP surgeries, sheltered accommodation, warden assisted units and hospitals including word of mouth etc.
  • To ensure all care plans are reviewed without delay and any changes reported back to the Care Coordinator and Branch Manager.
  • To ensure care workers assigned to clients are introduced to facilitate delivery of service by liaising with the Coordinator.
  • To ensure that daily routines are carried out correctly and efficiently by the care team by direct observation and through assessment and that they understand the importance of holistic care.
  • To promote the activities of Eleanor Nursing and Social Care Ltd by example within the community.
  • To monitor care workers and ensure adherence to Eleanor’s Quality Management System.
  • To work in conjunction with the quality assurance officer, care co-ordinator and care manager in ensuring that the key requirements for monitoring staff performance are implemented.
  • To have a duty of care in respect of suspicions of abuse or neglect, by reporting immediately to Branch Manager and Operations Manager.

Experience / Skills

  • Experience with CM2000 is essential.
  • Experience in Care is a MUST.
  • Full UK Driving Licence and vehicle is a desirable
  • Excellent communication skills; listening, verbal, and written.
  • Great team player.
  • Excellent customer service skills.
  • Flexible and adaptable.
  • Effective organizational and multi-tasking skills.
  • Awareness of key business principles.
  • Excellent IT skills.
  • Ability to work under pressure.


  • Bluelight card /store discount

Job Type:





Monday to Friday, 9 AM to 5:30 PM with some on-call duties


2nd Floor
87 Wembley Hill Road
Wembley, London, HA9 8BU

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