Materials Management Operative

Location: London

Eleanor Healthcare was founded in 1979, we have continuously developed and grown our healthcare services nationwide. We are looking for a Materials Management Operative within our Hospital Logistics service! Our hospital logistics (HOSLO) system provides hospitals with the perfect end to end materials management system accessing parcel, product and staff resource tracking, Stock PAR inventory levels, theatre management compliance, supplier performance, productive ward audits, GS1 procedure level costing and eCom helpdesk messaging.

Simply email your CV to [email protected] to apply!

COVID-19 considerations:
We provide all PPE for our staff members.
All infection control measures are in place in all our work premises.

This role could be in any of these locations:

St Marys – Paddington
Hammersmith – East Action
Charing Cross – Hammersmith

  • The job has six main purposes:

    • Setting, reviewing and maintaining optimum stock levels of all products which are materially managed at the ward, theatre and departmental level.
    • The effective checking and adding to the CARE system of all deliveries received for the trust via Goods In. Including but not limited to NHSSC stock deliveries and all courier deliveries into the trust.
    • The effective management of all couriers and deliveries arriving via the Goods In Department.
    • The effective receipt, tracking, delivery & query resolution of all non-stock, e-direct and direct stock & stock orders. Using the Trusts finance system Efin and the Eleanor Track and trace /CARE system
    • The effective materials management of products for wards and departments.
    • To effectively manage the Cabinet put away process to ensure items are available to trust staff as and when required.
  • Responsibilities

    • Scan order, delivery and put away Operations.
    • Accurate 100% demand capture (scanning) and put away catalogued medical supplies and I.V. fluids (where appropriate) in line with PAR levels.
    • Understanding of daily scan schedules, scan download files for stock, direct stock (where applicable), fluids (where applicable) & EDC ensuring all are on time.
    • Communication of stock issues with ward management and senior clinical staff in a timely manner
    • Ensure deliveries of goods via, cage, pallet truck, PPT or trolley are accurate to the scanned order, delivered and are correctly checked off put away and signed for in accordance with agreed KPI’s.
    • Raise and resolve queries, process stock returns to NHSSC or any other supplier to the trust using the EDC system, CARE system, HOSLO helpdesk in accordance with the 72-hour timeline KPI.
    • Answer the telephone, resolve and action branch request forms (BRF) and department queries received through the Helpdesk.
    • Maintain and keep up to date department catalogues and bar code labelling.
    • Participate in 2 PAR level reviews per department per year with recommendations in line with service level agreement with the Trust.
    • Filing of paperwork in line with daily tasks.
    • Reporting of all exceptions to the Site Supervisor or Site Manager as appropriate.
    • Participate and engage fully with all training and sign-offs including but not limited to SOP’s, Health and Safety, Infection Control and Manual Handling.
    • Comply with all on-site Health and Safety, uniform & PPE requirements.
    • To always be polite and professional.
    • Ensure that all company and Trust policies are adhered to.
    • To provide cover for other MM staff and support all other Eleanor MM contracts based within London – if and as requested.
    • Full participation in annual stock takes.
    • All other reasonable requests as made by the Site Supervisor / Site Manager.
    • Provide a high-quality materials management service for Eleanor to the Trust.
    • Goods in Processing Operations.
    • Accurate checking of all NHSSC deliveries whilst adding to the CARE system.
    • Accurate checking of all courier deliveries and the completion of inbound delivery paperwork.
    • To ensure that all non-stock and stock deliveries are added to the CARE system upon arrival.
    • To ensure that all non-stock and stock deliveries are completed in line with the clear floor policy.
    • Understanding and adhering to the process of working in time order.
    • Proficient understanding of the Trust Efin system, EDC, BDL & CARE systems.
    • The reporting of missing, incorrect or damaged stock by completing a query sheet.
    • To resolve the query with the supplier and send it to the Helpdesk to be logged ensuring that the queried items are held in quarantine for the duration of the outstanding query.
    • Ensure deliveries of goods via, cage, pallet truck, PPT or trolley are allocated and assigned through the CARE system and delivered within agreed KPI timelines and correctly put away.
    • To complete all urgent queries in line with trust processes.
    • To have a good working knowledge of cabinet PO’s how to process on both Efin, BDL, the cabinet, track and put away.
    • Raise queries for all suppliers and log stock returns for NHSSC in accordance with the 72-hour timeline.
    • Ensure that the Goods in the area is kept neat, tidy and cleaned to the highest standards.

    Experience / Skills

    • Experience within a Purchasing / Stock control environment
    • Customer service experience
    • Working knowledge of Microsoft Word, Excel and Outlook
    • Proactive, self-starter and a responsible person
    • Flexibility – Working on multiple sites, work patterns, times and deadlines
    • Innovative – Problem solving, solution finding, creative
    • Motivation – Self & team motivated
    • Communication – The ability to communicate clearly and effectively, on a daily basis on all levels
    • Analytical – Good attention to detail
    • Ability to follow work procedures and safety rules
    • Understanding of customer’s accuracy and quality needs
    • The ability to work to a high standard unsupervised
    • An understanding of the meaning and importance of teamwork
    • Ability to work accurately, with good attention to detail

    Job Type:

    Full-time Permanent


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