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We know it’s a hard decision to leave the home and community that you love. That’s why we promise to make the process of moving into one of our care homes as easy and stress-free as possible.
In our beautiful, modern care homes, we support you and the other residents to develop your living skills. We work with you to grow your confidence and to help you keep your independence.
Our focus is to empower everyone we support. We want you to make informed decisions about all aspects of your life. The safe and welcoming environment of our care homes allows you to feel comfortable in your new home.
We currently have four residential care homes, with several more due to be added to our portfolio shortly.
Both our elderly care home and specialist learning disability homes are safe, high quality living environments, with fully trained staff on hand 24 hours a day.
We recognise and respect that every resident will progress at their own pace. Our residential services provide both support and stimulation and are designed to support you to live the life you want to lead. You will enjoy fulfilling and constructive experiences that will contribute to your personal development.
We also provide activities in our homes for you to enjoy with the other residents or for your friends and family to get involved too. Our residential homes are all conveniently based in vibrant communities, offering easy access to educational, leisure and social activities.
Person-centred care is at the heart of our approach to your tailored support. We encourage and support every resident to take responsibility for their own planning, decision-making and actions, in the way they feel most comfortable with. This process includes contributing to your personalised support plan and identifying what you want to achieve. Then we work with you to take skill and confidence-building steps towards your larger goals, promoting independence and self-esteem by developing and maximising your abilities and living skills.
To us, it’s important that you and all our residents play an active part in the way your home is run. We encourage you to give us feedback about your living environment, the activities we provide and the places we take you on trips. We always want you to feel happy and supported.
Whether you have been referred or got in touch with us yourself, the first thing we do is carry out an assessment. Our assessment process is designed to ensure that our services are appropriate to your needs. We want you to feel comfortable about moving into one of our homes and happy about the other residents that you will meet.
Our assessment includes spending time with you or your loved one and talking to other people involved in your life. This may include your family, current care provider or advocate. Following the assessment, if we believe that one of our residential homes is appropriate for you, we will provide a placement offer, including details of costs. We will also arrange for you and your family, carer or advocate to visit the home. As part of your transition process this will help you to get to know the other residents. You can even join them for a meal or stay overnight if you like.
During your settling in period, we will carry out a review with you and your family, carer or advocate to ensure that we are delivering the right care to support your needs and goals.
Each of our care homes is staffed by a team of professional support workers and led by a registered manager. Our new recruits undergo thorough interviewing, referencing and Disclosure and Barring Service (DBS) checks. They also complete our comprehensive in-house induction training programme before starting work. This is designed to enhance their knowledge of our organisation and their responsibilities. They also must complete mandatory training that covers key aspects of care including health and safety, infection control, moving and handling, medication and safeguarding.
We value the skills and expertise of our staff and develop these further with ongoing and specialist training. All our support staff have either achieved a National Vocational Qualification (NVQ) to a minimum of level 2 or are working towards the Diplomas in Health and Social Care that have replaced these. We also carry out regular monitoring of our support staff to ensure we consistently deliver high standards of care.
We are an equal opportunities employer and are committed to providing equal opportunities for both our residents and employees. All our care home residents can expect to be treated with respect, dignity and sensitivity irrespective of their age, gender, race, belief, culture, disability or sexual identity.
To talk to us about our care homes, call us on 0208 690 2406 or contact us here