Eleanor Healthcare Group - About Us

Because Every Journey Deserves Compassionate Care

Stay Where You Feel Safe—With The Care You Can Rely On

Because Every Journey Deserves Compassionate Care

Stay Where You Feel Safe—With The Care You Can Rely On

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What Makes Us

Truly Eleanor

Welcome to Eleanor Healthcare Group, a beacon of compassion and dedicated care. Since our inception in 1979, we have evolved into a prominent independent healthcare provider, offering a diverse spectrum of services, including home care, live in care, private care, residential and nursing care homes, day centres, supported living, extra care, prison healthcare and hospital logistics.

Our seasoned team tirelessly serves NHS patients and individuals across age groups and support needs. Central to our ethos is a commitment to excellence and continuous improvement in the Care Industry. We place a premium on the professional growth of our staff, facilitated by our dedicated training facility, equipping them with the expertise to deliver exceptional care in the field of social and nursing care.

Driven by a collective passion for enhancing lives, we are steadfast in our mission to positively impact our community’s well-being. With genuine warmth and compassion, we provide bespoke care, ensuring each person receives the highest level of individualised attention and support, including Live in care for those in need.

Our operations span both the public and private sectors, enabling us to provide support services to NHS clinical teams and deliver care to service-users nationwide. Over the past decade, our portfolio has expanded significantly, particularly within the Hospital Logistics and Patient Transport sectors.

We proudly champion #LifeAtEleanor, where we wholeheartedly embrace the values of care, compassion and commitment to delivering exceptional healthcare services.

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Home care

How We Empower You

Our home care services are expertly designed to offer personalised support, encompassing morning assistance, medication management, mobility support and pet care. Explore a wide array of home care options tailored to meet your specific needs in the comfort of your own home, including live-in care, private home care and specialised care for dementia and Alzheimer’s.

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Care Homes

We’re all about making you feel safe, cared for and happy

Our care homes across the UK, including Residential and nursing homes, are deeply committed to providing comprehensive support and fostering a sense of community among residents. Our dedicated team helps individuals develop essential living skills while also promoting independence and boosting self-assurance. The secure and inviting atmosphere of our care homes is designed to make you feel right at home. At our care homes, our primary aim is to empower all residents. We encourage you to make well-informed choices about every facet of your life, ensuring that you have full control over your well-being and happiness. We offer specialised dementia care services to meet the unique needs of individuals living with memory-related challenges. Our compassionate team provides palliative care services to ensure the comfort and dignity of our residents during difficult times. We provide round-the-clock support and assistance for the elderly.

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Living Skills

Unlocking Potential and Building Independence

At Eleanor Healthcare Group, we empower individuals to live independently and thrive through our tailored Living Skills services. Offering Supported Living Homes, Day Centres and Learning Disability Care Homes, we focus on building essential daily living skills, fostering personal growth and promoting inclusion within supportive environments.

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Extra Care

Your Trusted Partner in Extra Care

We believe that everyone deserves to live life to the fullest, regardless of their age or circumstances. That’s why we are dedicated to providing exceptional care and support to individuals who require extra assistance to maintain their independence and quality of life. Our extra care service is designed with a person-centred approach, focusing on the unique needs and preferences of each individual we serve. From personal care assistance to medication management and household chores, our experienced and compassionate team is here to help you to live life on your own terms.

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Social Enterprises

Opportunities For Every Unique Mind

We proudly operate a diverse portfolio of Social Enterprises for Learning Disabilities—businesses that are not only making a positive impact but also transforming our community for the better. Our social enterprise teams consist exclusively of individuals with learning disabilities or mental health conditions, providing them with meaningful employment opportunities and a chance to contribute to the community. We are committed to empowerment through Specialised Learning Support Initiatives and Social Enterprises for Cognitive Development. By fostering Skill Enhancement Initiatives and Disability-Friendly Workplace Initiatives, our Development Initiatives create and promote Social Inclusion.

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Hospital Logistics

Eleanor Hospital Logistics

Eleanor Hospital Logistics (EHL) proudly presents our cutting-edge hospital logistics (HOSLO) system, meticulously crafted to provide a comprehensive array of innovative systems and solutions. These enhancements are designed to optimise every aspect of your hospital’s materials management supply chain, spanning from the moment supplies enter the hospital to their storage in ward storerooms, point-of-use consumption and efficient supplier reorders.

Our commitment to enhancing your hospital’s logistics includes a focus on:

Efficient supply chain management
Streamlined materials handling
Precise consumption tracking
Seamless supplier interactions
Enhanced materials availability

With Eleanor Hospital Logistics (EHL), you can experience the benefits of a well-organised and responsive system tailored to meet your facility’s unique needs.

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Meet the team

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An Unconventional Odyssey Charting A Visionary Path Towards Success

Despite A Successful Stint As One Of The Youngest Finance Directors In London, Specialising In Mergers And Acquisitions For A Prominent Advertising Company, Marc Found His Professional Success To Be Hollow. Driven By A Desire To Serve The Community, He Left The Lucrative World Of Finance To Establish An Accountancy Practice And Business Consultancy In Lewisham.

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Marc Santhi

CEO

A journey of professional growth and fulfilment

Since joining Eleanor in 2012, Katie Wordley has transitioned from an exclusive background in retail to a fulfilling career that offers continuous development and the opportunity to contribute meaningfully to the local community. Initially attracted to Eleanor Healthcare Group by its CEO, Marc, Katie discovered that despite lacking healthcare sector experience,

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Katie Wordley

Chief Operations Officer

Pioneering Excellence in Hospital Logistics amidst Success and Innovation

Graham Walsh, Managing Director of Eleanor Hospital Logistics Limited, a subsidiary within the broader Eleanor Healthcare Group, brings an extensive wealth of experience and expertise to the fields of pharmaceutical warehouses, hospital logistics, materials management and non-emergency ambulance services. Throughout his illustrious career spanning over two decades,

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Graham Walsh

Managing Director (Logistics)

An experienced Leader in UK Homecare and Residential Care

Sushil Radia is an accomplished executive with a remarkable 34-year career, specialising in the UK homecare and residential care of the elderly sectors. His expertise spans a diverse range of areas, including commercial and regulatory affairs, mergers and acquisitions, sustainable growth, turnaround strategies, leadership and team building. Having served as the CEO/Managing Director of Westminster Homecare Limited,

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Sushil Radia

Non Executive Director

Transformative Financial Leadership in Healthcare.

Madhav Joshi, brings over 15 years of comprehensive experience in the healthcare sector, specialising in financial strategy, planning, reporting and analysis that propel organisational growth and sustainability. As a Chartered Certified Accountant and Fellow member of ACCA (Association of Chartered Certified Accountants),

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Madhav Joshi

Finance Director

A journey of strategic advancement and achieving success

In August 2014, Inoka Perera embarked on a journey with Eleanor Healthcare Group, assuming the role of Recruitment and Retention Officer. This pivotal decision has proven instrumental in her personal and professional growth, guiding her to reach notable achievements along the way. With a background of over six years in the insurance industry,

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Inoka Perera

Head of HR

Driving Digital Transformation and Innovation in Healthcare IT

With over 18 years of professional experience in software development and architecture, Gobi Luxman has played a pivotal role in creating, scaling and optimising comprehensive IT infrastructures tailored to business requirements and industry standards within the care sector.

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Gobi Luxman

Head of Information Technology

An evolution from hospitality to healthcare

Razmie’s career commenced in 1994 when he embarked on a path of professional growth as a Part-time Ticketing & Reservation Trainee and building on these experiences, grew as an Executive for a prominent Middle East airline in Sri Lanka from 1995 to 1999. This tenure saw him navigating the intricacies of the airline industry, honing skills in client relations and operations.

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Razmie Makoon

Director Of Asset Management

Advertising to Healthcare - A Transcendent Journey

Sean brings over 20 years of invaluable experience in the realm of Advertising and Communication, shaping brands and orchestrating successful campaigns across various industries. Currently serving as the Marketing Systems Manager, Sean spearheads the organisation’s marketing strategy, branding, communications and PR initiatives for Eleanor Healthcare Group.

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Sean R. Pompeus

Head of Marketing

Strategic Leadership in Acquisitions & Business Development

With over 40 years of expertise in the healthcare sector, Graham Spencer is a driving force behind strategic growth and industry transformation. As a key member of Eleanor’s leadership team, he plays a pivotal role in shaping our expansion strategy,

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Graham Spencer

Strategic Leadership in Acquisitions & Business Development

A journey in high level Executive support

Michelle Rowden brings 18 years of experience in supporting various levels of management, including Director-level executives at DPD, one of Europe’s leading parcel groups. Her career is marked by a high level of organisation, confidence and solid administrative competencies. Known for her exceptional attention to detail, Michelle thrives in fast-paced, high-pressure environments while maintaining a calm and professional demeanour.

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Michelle Rowden

Executive Assistant & Head of Admin

Eleanor for you

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Council and NHS Partners

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Million Care Visits Annually

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Employees

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Home Care Branches

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Care Homes

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Hospitals We Supply Logistic

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Day Centres

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Supported living homes

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Extra Care Locations

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Learning Disability Care Homes

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Locations across UK we deliver care

Our Partners and accreditations

We are regulated by CQC

These partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

What Inspires Us

At Eleanor, our commitment revolves around five core values: Trust, Respect, Empowerment, Innovation and Fulfilment. We uphold these principles as the foundation of our ethos and ensure that every member of our hospital staff and care workers embodies and shares these values to deliver a dependable and secure service.

Trust

Trust characterises all our relationships at Eleanor, both within the organisation and with the clients. We trust our carers to give you the best advice and we strive to earn your trust in return. This mutual trust is what makes our clients remain with us for decades and what makes new clients seek us out.

Respect

Our respect for our clients is unconditional. We respect not only who our clients are, but also their desires, goals, strengths and choices. We treat everyone with the same dignity and consideration that we ourselves would expect to receive. This means we will be honest, empathetic and committed to your wellbeing and independence.

Empowerment

We believe in power-with, not power-over. We empower our carers with the technical and emotional skills necessary to give you the right care at the right time. We will also empower you to make timely decisions by giving you all the necessary information and advice.

Innovation

We constantly strive to find new and innovative ways to excel in the care we provide and improve the quality of our work. Our innovations let us spend less time doing paperwork and more time providing you with unique and rewarding experiences. This is what make us a personalised and cost-effective care provider.

Fulfilment

This is not only a value but our ultimate goal. We are in this business to help you live your life to the fullest and achieve things you may have considered impossible. We wish to create a quality of life for you that makes you feel fulfilled and satisfied every day.

Our mission statement :
Commitment to Excellence

our mission statement:
Ourcommitment to excellence with Our mission statement is commitment to excellence.

Our mission statement is not just a collection of words; it is our heartfelt pledge to you. “Eleanor aims to set standards in the care sector by delivering exceptional quality of care, with a passionate team that is client-focussed and demonstrates compassion, dignity and respect, valued and admired by all stakeholders”.

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An Unconventional Odyssey – Charting A Visionary Path Towards Success

Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.