Extra Care at Trellis House

Experience Extra Care Excellence at Trellis House

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At Eleanor Healthcare Group, we have been dedicated to providing exceptional care services since 1979. As a leading provider in the care industry, we offer a range of care options including care homes, home care, extra care, supported living, day centers, and hospital logistics. Our commitment to delivering compassionate and tailored care solutions extends to Trellis House, located in the heart of Colliers Wood, London.

About Trellis House

Conveniently situated just a short walk from local shops in a residential area along the picturesque River Wandle, Trellis House offers a welcoming environment for residents aged 60 and over. With its 42 apartments, each featuring double bedrooms, an open plan lounge, a fitted kitchen, and a level access shower room, Trellis House provides comfortable and self-sufficient living spaces. Residents have the opportunity to participate in a variety of social events and exercise classes in our fitness room, as well as enjoy visits from a local primary school, fostering a sense of community and engagement. Additionally, the nearby Lavender Park and Tandem Shopping Centre offer convenient options for recreation and leisure.

Awards and Recognition

Trellis House is proud to have been awarded the Gold Award at Elderly Accommodation Counsel’s Housing for Older People Awards 2019, reflecting our commitment to providing high-quality accommodation and care services to our residents.

Key Features of Trellis House

Extra Care Housing

Our extra care housing model not only provides residents with the independence of their own apartment but also offers a supportive environment with on-site care staff available 24/7. This unique combination allows residents to maintain their autonomy while having access to professional care services tailored to their individual needs. Whether it's assistance with daily activities or peace of mind knowing help is just a call away, residents can enjoy the best of both worlds – independence and support – in the comfort of their own home.

Tenure Options

At Trellis House, we understand that flexibility is key when it comes to housing options. That's why we offer residents a variety of tenure options, including rental arrangements facilitated by social landlords. Whether you prefer the security of long-term ownership or the flexibility of a rental agreement, our varied tenure options cater to diverse preferences and financial circumstances, ensuring that everyone can find a housing solution that suits their lifestyle and needs.

Modern Accommodation

Our 42 well-appointed apartments, built in 1994, are meticulously designed to provide residents with comfortable and contemporary living spaces. Each apartment features double bedrooms, open-plan lounges, fitted kitchens, and level access shower rooms, ensuring maximum comfort and accessibility. With modern fixtures and fittings, residents can enjoy a stylish and functional home environment that meets their needs and preferences, making everyday living a pleasure.

Comprehensive Care Scheme

Our extra care scheme offers a comprehensive range of support services to meet the diverse needs of our residents. From on-site care staff and non-resident management staff to a Careline alarm service, we ensure that residents receive prompt and responsive care tailored to their individual requirements. Whether it's assistance with personal care tasks, medication management, or emergency response, our dedicated team is committed to providing residents with the support they need to live independently and confidently, promoting peace of mind for both residents and their families.

Facilities and Amenities

Trellis House boasts a wide array of facilities and amenities designed to enhance residents' comfort and convenience. From a lift for accessibility to a comfortable lounge, laundry facilities, guest accommodations, a garden area, and an activities room, we cater to residents' diverse needs and preferences. Our well-equipped facilities create a welcoming and inclusive community environment where residents can socialize, relax, and engage in recreational activities, fostering a sense of belonging and camaraderie among residents and staff alike.


We are committed to ensuring that Trellis House is accessible to all residents, regardless of mobility or ability. The entire site is wheelchair-accessible, and our convenient location ensures easy access to essential amenities such as bus stops, shops, post offices, and GP services. Additionally, our commitment to accessibility extends beyond physical infrastructure to include inclusive programming and services that accommodate residents with diverse abilities and mobility needs, ensuring that everyone feels welcome and valued in our community.

Social Engagement Opportunities

At Trellis House, we understand the importance of social interaction and community engagement for overall well-being. That's why we offer a vibrant social calendar filled with diverse activities such as quizzes, gardening, and crafts, designed to foster social interaction and a sense of community among residents. Our social engagement programs are carefully curated to cater to a variety of interests and preferences, ensuring that there is something for everyone to enjoy and participate in. From lively group activities to intimate gatherings, residents have ample opportunities to connect with one another, share experiences, and build meaningful relationships that enrich their lives and create lasting bonds of friendship and camaraderie. Whether it's joining a book club, attending a fitness class, or simply enjoying a cup of tea with neighbors, residents can engage in activities that bring joy, fulfillment, and a sense of belonging to their daily lives.

Local Authority Support

Trellis House is located within the jurisdiction of Merton, both in terms of housing authority and social care authority, ensuring that residents receive comprehensive support and oversight from local authorities. Our partnership with local authorities enables us to provide residents with access to a wide range of community resources, services, and support networks, enhancing their overall quality of life and well-being.

Services Offered at Trellis House:

Personal Care Assistance: Our dedicated care staff provide tailored assistance with personal care tasks such as bathing, dressing, grooming, and medication management, ensuring residents receive the support they need while maintaining their independence and dignity. Our compassionate and skilled care team is committed to promoting the well-being and quality of life of each resident, providing assistance with sensitivity, respect, and professionalism.
24-Hour Care Support: Residents have access to round-the-clock care support from our professional team, ensuring assistance is available whenever it is needed, day or night. Whether it’s a helping hand with daily tasks, medication reminders, or emergency support, residents can rest assured knowing that compassionate care is always just a call away.
Health and Wellbeing Services: We offer access to healthcare professionals, regular health assessments, and support with maintaining a healthy lifestyle through exercise and nutrition, promoting overall health and wellbeing. Our holistic approach to health and wellbeing encompasses physical, emotional, and social aspects of wellness, empowering residents to lead fulfilling and active lives.
Social Engagement Programs: Residents can participate in a variety of social activities and events tailored to their interests, including quizzes, gardening, crafts, and more, fostering social interaction and a sense of community. Our vibrant social calendar is designed to cater to diverse interests and preferences, providing residents with opportunities to connect with others, pursue hobbies and interests, and enjoy meaningful social experiences.
Housekeeping and Maintenance: Our team provides housekeeping and maintenance services to ensure communal areas and individual apartments are well-maintained and safe, allowing residents to enjoy a comfortable living environment. From cleaning and laundry services to repairs and maintenance, we take care of the practical aspects of daily living so that residents can focus on enjoying their retirement and pursuing their passions.
Emergency Response System: Each apartment is equipped with an emergency response system, enabling residents to call for assistance quickly in case of an emergency, providing added peace of mind for both residents and their families. Our emergency response system is monitored 24/7 by our professional team, ensuring rapid response times and effective assistance in any situation.

Experience Extra Care at Trellis House

Discover the comfort and convenience of extra care living at Trellis House. Contact us today to schedule a visit and learn more about our facilities, services, and eligibility requirements. Our friendly team is here to assist you in finding the perfect home tailored to your needs and preferences. With our comprehensive range of services and supportive community environment, you can enjoy a fulfilling and enriching lifestyle while receiving the care and support you deserve.


How does extra care differ from other types of senior care?

Unlike traditional care homes, extra care allows individuals to live independently in their own self-contained apartments or homes while having access to on-site care and support services as needed.

How are extra care services tailored to meet individual needs?

Extra care services are personalized based on individual assessments and care plans, ensuring that each resident receives the support and assistance they require to maintain their independence and quality of life.

What is Age Requirement?

New residents are welcomed from the age of 55 onwards, providing an inclusive and supportive environment for older adults seeking a vibrant and enriching living experience.

What are the benefits of choosing extra care for a loved one?

The benefits of extra care include maintaining independence, receiving personalized care and support, enjoying social activities and amenities, and having access to assistance and emergency support as needed.

 How does extra care support independence for residents?

Extra care encourages independence by providing residents with the autonomy to make their own choices and decisions while offering support and assistance as needed to enhance their quality of life.