Extra Care at Pantiles House

Welcome to Extra Care at Pantiles House.

Get in touch

At Pantiles House, located in the serene neighborhood of South West London, Eleanor Healthcare Group is proud to introduce our Extra Care Service, offering tailored support and assistance to residents within this vibrant community. With over four decades of experience in the care industry since 1979, Eleanor Healthcare Group has been dedicated to providing compassionate care solutions, including care homes, home care, day centers, supported living, and hospital logistics. Now, we extend our expertise to Pantiles House, where residents can enjoy independent living with the added assurance of round-the-clock care tailored to their individual needs.


About Pantiles House

Situated in a secluded area just off Langley Road, Merton, Pantiles House boasts 33 spacious one and two-bedroom apartments, offering a comfortable and welcoming environment for residents. Our communal spaces are thoughtfully decorated and furnished to a high standard, providing a warm atmosphere for socializing and relaxation. Each apartment features a fitted kitchen equipped with essential appliances, including an oven, hob, and fridge freezer. On-site facilities include a full-time court manager, restaurant, hairdressing salon, communal lounges, and 24-hour care available to meet the unique requirements of our residents.

Services Offered At Pantiles House

Our Extra Care Service is designed to provide comprehensive support and assistance to residents, ensuring their safety, comfort, and well-being. Our range of services includes:

Personal Care Assistance

Our dedicated care staff, trained to the highest standards, are available around the clock to provide compassionate assistance with personal care tasks such as bathing, dressing, grooming, and medication management. With a focus on dignity and respect, our team ensures that each resident receives the individualized care they deserve, promoting independence and confidence in daily living activities. Additionally, we offer personalized care plans tailored to each resident's specific needs and preferences, ensuring that they receive the highest quality of care and support.

24-Hour Care Support

Residents at Pantiles House have access to continuous 24-hour care support from our team of experienced care professionals. Whether it's day or night, our staff are committed to ensuring that help is readily available whenever it is needed, providing peace of mind and reassurance to both residents and their families. Our care team undergoes regular training and follows best practices to deliver compassionate and effective care around the clock, ensuring that residents feel supported and secure at all times.

Health and Wellbeing Services

We place a strong emphasis on promoting the physical and emotional wellbeing of our residents through our comprehensive health and wellbeing services. This includes access to healthcare professionals for regular health assessments, support with maintaining a healthy lifestyle through tailored exercise and nutrition programs, and personalized care plans designed to address individual health needs and goals. Additionally, we offer holistic wellness programs that focus on mental and spiritual well-being, providing residents with opportunities for relaxation, mindfulness, and personal growth.

Social Activities and Engagement

At Pantiles House, social interaction and engagement are at the heart of our community. Our diverse array of social activities and events is carefully curated to cater to various interests and preferences, ensuring that there is something for everyone to enjoy. From group outings to local attractions and cultural events to arts and crafts sessions within our vibrant community, residents have ample opportunities to engage with peers, build lasting friendships, and create cherished memories. We understand the importance of social connection for mental and emotional well-being, which is why we prioritize creating an inclusive and welcoming environment where residents can thrive socially while enjoying a fulfilling lifestyle.

Housekeeping and Maintenance

Maintaining a clean, safe, and comfortable living environment is paramount at Pantiles House. Our dedicated team of housekeeping and maintenance professionals goes above and beyond to ensure that communal areas and individual apartments are meticulously maintained to the highest standards. With regular cleaning schedules and prompt maintenance services, residents can enjoy peace of mind knowing that their living spaces are well-tended to, allowing them to focus on what matters most – enjoying their retirement and pursuing their passions. Our commitment to cleanliness and maintenance extends to every corner of our community, fostering a sense of pride and well-being among our residents.

Emergency Response System

The safety and security of our residents are of utmost importance at Pantiles House. Each apartment is equipped with an advanced emergency response system, providing residents with immediate access to assistance in case of emergencies. With just a press of a button, residents can summon help quickly and efficiently, whether it's for medical emergencies, falls, or other urgent situations. Our state-of-the-art system is backed by round-the-clock monitoring and trained staff, ensuring swift response times and peace of mind for residents and their families. We understand the importance of rapid intervention during emergencies, and our emergency response system is designed to provide residents with the support they need when they need it most.

Key Features

Tenure(s): Pantiles House offers a variety of tenure options to suit residents’ preferences, including both rent (social landlord) and Shared Ownership arrangements.
Number of Flats: With a total of 33 apartments available, Pantiles House provides a range of one and two-bedroom options to accommodate diverse needs and living preferences.
Built Year: Constructed in 2009, Pantiles House features modern and well-maintained facilities designed to enhance residents’ comfort and quality of life.
Extra Care Scheme: Pantiles House operates an Extra Care scheme, which includes on-site care staff available 24/7 to provide support and assistance as needed. Additionally, the scheme features non-resident management staff and a Careline alarm service for added peace of mind.
Facilities: Residents of Pantiles House have access to a variety of amenities and communal spaces designed to enhance their daily living experience. These include a lift for accessibility, a comfortable lounge area for socializing, a spacious dining room for communal meals, laundry facilities for convenience, guest facilities for hosting visitors, a beautifully landscaped garden for outdoor enjoyment, and a hairdressing salon to promote self-care and well-being. Furthermore, the assisted bathing facility ensures that residents can maintain their personal hygiene with ease and dignity.
Accessibility: Pantiles House is fully accessible to residents with mobility challenges, with the entire site accessible by wheelchair. Additionally, the ease of access to the site ensures that residents can navigate their surroundings comfortably and independently.
Social Activities: The community at Pantiles House fosters social connection and engagement through a variety of organized activities and events. Residents can enjoy regular social gatherings, such as Wednesday film nights and Pets as Therapy sessions, which are coordinated by both tenants and the on-site manager. These activities promote companionship, recreation, and mental stimulation, contributing to residents’ overall well-being and sense of belonging.
Age Requirement: Pantiles House welcomes new residents from the age of 55 onwards, providing an inclusive and supportive environment for older adults seeking a vibrant and enriching living experience.
Housing and Social Care Authorities: Pantiles House is located within the jurisdiction of Merton, both in terms of housing authority and social care authority, ensuring that residents receive comprehensive support and oversight from local authorities.


What Services are Typically Included in Extra Care?

Services provided in extra care housing can vary, but they often include personal care assistance, medication management, meal preparation, housekeeping, laundry, social activities, and access to 24-hour emergency assistance.

How is Extra Care Different from a Care Home?

Extra care allows individuals to live independently in their own self-contained apartment or flat, with the added benefit of on-site care and support services. In contrast, a care home provides more intensive care and supervision in a communal living setting.

What Are the Benefits of Extra Care?

The benefits of extra care include maintaining independence and autonomy, receiving personalized care and support, enjoying a sense of community and social engagement, and having access to assistance and emergency support as needed.

Who is Extra Care Suitable For?

Extra care is suitable for older adults or individuals with disabilities who require some level of assistance with tasks such as bathing, dressing, medication management, and meal preparation, but do not require the level of care provided in a nursing home.