Domiciliary Care

About our Home Care

Eleanor Home Care is part of the independent Eleanor Healthcare Group of companies, which has been providing high quality care and health services for more than 35 years.

Since our group was founded in 1979, we have continuously developed and grown our home care services and today we deliver about 1.2 million care calls in and around London each year.

The quality of our services is reflected in our success in gaining contracts to deliver home care on behalf of a number of local authorities, including WLA, Croydon, Redbridge, Hounslow and Kingston council.

Our understanding of the needs of clients and commissioners means that we are ideally placed to deliver the person-centred, cost-effective health and care services that they look for. As well as home care, these include UK-wide, non-emergency patient transport and residential care for people with learning disabilities and/or other complex needs.

Our services are primarily based in London – including branches in Ealing, Greenwich, Lewisham and Redbridge – but we also offer home care in Poole, Dorset and provide residential care for people with learning disabilities in Gillingham, Kent and Holland-on-Sea, Essex.

At Eleanor, we are proud of our reputation for consistently providing high quality, flexible, client-focused services. We are registered with the Care Quality Commission, are a member of the UK Home Care Association and hold ISO 9001:2008, the internationally recognised standard for quality management systems.

We are also members of Investors in People and of equality and diversity organisation Committed2Equality (C2E).

To find out more about Eleanor Healthcare and our home care and other services, please contact us.

How can we help

Getting older can be a challenge, as increasing physical fraility, or illness, may force you into making care decisions that you don’t always feel prepared for.

Here at Eleanor, we appreciate that choosing home care for yourself, or a loved one, is often a complex and complicated decision. It is entirely natural for you, and your family, to have many questions and concerns.

Our role is to provide the information and reassurance about the different care options available, at your own pace, without pressurising you to make a decision too quickly.

Here are some of the ways we can help you reach a decision, in a way that’s best suited for your own personal circumstances:

Option 1 We can have a phone conversation and follow up by sending an information pack by post (or you can download it online), that you can browse at your leisure.

Option 2 Alternatively, we can arrange a free, no-obligation face-to-face visit in your home, to discuss your care needs.

Option 3 You are also welcome to try out our services for free, for an agreed trial period. If you are happy with our services, we will liaise with you (and other people important to you) to create a personalised care plan, focused on meeting your needs.

Option 4. Of course, if you need care urgently, please let us know so we can get the support you need in place, quickly.

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