Eleanor Healthcare Group

  • Extra Care at Chestnut House

    Eleanor Healthcare Group has been trusted in the care sector since 1979, delivering exceptional support across home care, residential and nursing homes, supported living, extra care and specialist services. With more than four decades of experience, we are proud to extend our commitment to compassionate, person-centred care to the vibrant community of Putney.

    From 1st September 2025, Eleanor Healthcare Group will be operating Chestnut House Extra Care, bringing our expertise and values into this welcoming development.

    About Chestnut House

    Chestnut House Extra Care is located at 209 Arabella Drive, Putney, London, SW15 5LH. The house provides 41 self-contained flats with 24-hour onsite care and support, designed to help people live independently while enjoying the reassurance of professional care always being close by.

    Putney is a lively and well-connected area of South West London, known for its green spaces, community spirit and excellent transport links. With our presence at Chestnut House, Eleanor Healthcare Group is proud to strengthen its local commitment to high-quality care in Putney and the surrounding South West London area.

    Our Services at Chestnut House

    At Chestnut House, we offer a full range of personalised care services designed to meet individual needs while promoting independence, dignity and wellbeing. Our extra care model combines secure housing with flexible care and support packages, tailored to each resident.

    A safe and supportive environment with fully equipped flats, giving residents independence while knowing help is available around the clock.

    Professional care workers available for regular visits, offering assistance with daily tasks such as personal care, meal preparation and companionship.

    Specialist support for individuals living with dementia, focusing on safety, comfort and maintaining meaningful routines.

    Compassionate end-of-life support, ensuring dignity, comfort and sensitive care for both residents and their families.

    Tailored assistance to help individuals with physical or learning disabilities live confidently and independently.

    Short-term care designed to help individuals recover and regain skills after illness, hospital discharge, or injury.

    Dedicated night-time support to ensure residents feel safe and cared for 24 hours a day.

    Residents are encouraged to build friendships, engage in activities and become part of a positive community that reduces isolation and promotes happiness.

    Personal Care Assistance

    Our dedicated care staff provide tailored assistance with personal care tasks such as bathing, dressing, grooming and medication management, ensuring residents receive the support they need while maintaining their independence and dignity.

    24-Hour Care Support

    Residents have access to round-the-clock care support from our professional team, ensuring assistance is available whenever it is needed, day or night.

    Health and Wellbeing Services

    We offer access to healthcare professionals, regular health assessments and support with maintaining a healthy lifestyle through exercise and nutrition, promoting overall health and wellbeing.

    Social Engagement Programs

    Residents can participate in a variety of social activities and events tailored to their interests, including quizzes, gardening, crafts and more, fostering social interaction and a sense of community.

    Housekeeping and Maintenance

    Our team provides housekeeping and maintenance services to ensure communal areas and individual apartments are well-maintained and safe, allowing residents to enjoy a comfortable living environment.

    Emergency Response System

    Each apartment is equipped with an emergency response system, enabling residents to call for assistance quickly in case of an emergency, providing added peace of mind for both residents and their families.

    Meet the team

    Chestnut House is led by Registered Manager Thompson (Tom) Beah and supported by Team Leader Nasra Ahmed, ensuring smooth day-to-day operations and high-quality care delivery.

    At Eleanor Healthcare Group, we believe that our people are our greatest strength. Behind every service we deliver is a dedicated team of professionals – from registered managers and team leaders to care coordinators and frontline support workers – all driven by one shared mission: to provide compassionate, personalised care that enhances independence and quality of life.

    Why Choose Chestnut
    House Extra Care?

    Over 45 years of Eleanor Healthcare expertise

    Modern, secure extra care flats with a capacity for 41 residents

    24-hour onsite care and waking night staff for complete peace of mind

    A strong sense of community in the heart of Putney

    Flexible care packages tailored to individual needs

    Chestnut House, 209 Arabella Drive,
    Putney, London, SW15 5LH

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    Eleanor for you

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    Council and NHS Partners
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    Million Care Visits Annually
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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

    FAQ’s

    What is Extra Care?

    Extra Care provides self-contained housing with 24-hour onsite care and support, allowing residents to live independently with the reassurance of professional help when needed.

    Where is Chestnut House Extra Care located?

    Chestnut House is located at 209 Arabella Drive, Putney, London, SW15 5LH. It is within easy reach of local amenities, green spaces and transport links. The nearest train, Barnes, is only 10 minutes walking distance away!

    How many residents can Chestnut House accommodate?

    The scheme has 41 modern, secure flats designed for individuals who want independence with the comfort of care nearby.

    What types of care services are offered at Chestnut House?

    We provide domiciliary care, dementia care, palliative care, disability support, reablement/rehabilitation, waking night care and community activities.

    Is there support available during the night?

    Yes, our waking night care team ensures 24-hour support, giving residents complete reassurance day and night.

    Do residents need to purchase additional home care services?

    Residents can choose from flexible care packages – from hourly visits to 24-hour support – depending on their needs and preferences.

    What makes Chestnut House different from a care home?

    Unlike a traditional care home, residents at Chestnut House live in their own private flats with the freedom to maintain independence, while still benefiting from professional onsite care and social activities.

    How does Eleanor Healthcare ensure quality at Chestnut House?

    Our services are regulated and our experienced care teams follow personalised care plans, continuous training and regular reviews to ensure high standards of care.

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    An Unconventional Odyssey – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.