At Eleanor Healthcare Group, life is more than just work; it’s a celebration of people, diversity and purpose. Since 1979, we’ve been dedicated to delivering high-quality care, but what truly sets us apart is the vibrant community we’ve built. Our team, made up of individuals from over 180 countries and speaking 200 languages, brings together a unique blend of talent, experience and culture.
Since joining Eleanor in 2012, Katie Wordley has transitioned from an exclusive background in retail to a fulfilling career that offers continuous development and the opportunity to contribute meaningfully to the local community. Initially attracted to Eleanor Healthcare Group by its CEO, Marc, Katie discovered that despite lacking healthcare sector experience, the organisation valued drive and passion, allowing for the transfer and enhancement of retail-acquired skills.
Over the past 11 years, Katie has navigated various roles within the company, ranging from frontline services and care coordination to procurement and strategic decision-making. Through these experiences, Eleanor provided a platform for her to develop leadership skills, a journey marked by both successes and valuable learning opportunities.
Initially apprehensive about working in a sector often perceived negatively, Katie quickly recognised the life-changing impact of health and social care work, both for employees and service users. The dedication of Eleanor’s staff, especially during challenging times, consistently inspires Katie, highlighting the resilience, integrity and commitment exhibited.
Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.
As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.
Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.
Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.
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