Welcome to Addington Heights Care Home, Croydon
Addington Heights Care Home in Croydon is a purpose-built residential, nursing and dementia care home, owned by the Croydon local council and operated by Eleanor Healthcare Group.
We are proud to bring Addington Heights into the Eleanor family, continuing our commitment to delivering compassionate, person-centred care that supports independence, dignity and quality of life.
If you are looking for a care home in Croydon, Addington Heights offers a safe, welcoming and professionally supported environment for older adults with a range of care needs.
A Care Home Connected to the Croydon Community
Located in Croydon, South London, Addington Heights sits within a well-established residential area known for its diversity, accessibility and strong community connections.
Croydon offers:
Excellent transport
links across London
Access to green spaces
and parks
A familiar environment
for many local families
For residents, this means staying close to what matters — family, memories and a sense of belonging.
At Addington Heights, we combine this local connection with Eleanor’s wider expertise to create a home that feels both reassuringly familiar and professionally supported.
What Makes Addington Heights a Trusted Care Home in Croydon?
Addington Heights is trusted by families because it brings together compassionate care, clinical expertise and a strong sense of community.
Residents benefit from:
- A warm, welcoming environment where friendships naturally form
- Attentive staff who understand individual needs and routines
- Regular communication that keeps families informed and reassured
- A safe and structured setting for both residential and complex care
This balance of emotional support and professional care is what helps residents feel settled, happy and secure.
Our Care Services
We provide a full range of elderly care services in Croydon, tailored to each individual’s needs:
For those who need day-to-day support while maintaining independence in a comfortable setting.
Specialist support for individuals living with Alzheimer’s and other forms of dementia, delivered with patience, understanding and consistency.
24-hour clinical care for residents with more complex medical needs.
A combined approach for residents requiring both specialist dementia support and nursing care.
What Types of Residents Do We Support?
Addington Heights supports:
- Older adults requiring personal care
- Individuals living with dementia or memory-related conditions
- Residents with physical disabilities or mobility challenges
- People transitioning from hospital into long-term care
Every resident receives a personalised care plan, designed around their health, preferences and lifestyle.
Life at Addington Heights Care Home
Life at Addington Heights is designed to feel comfortable, engaging and meaningful.
A Homely Environment
Fresh, Nutritious Meals
Daily Activities & Social Engagement
Clean, Safe & Well-Maintained Spaces
How Does Addington Heights Support Families?
Families are an essential part of the care journey.
We ensure:
- Regular updates on resident wellbeing
- Open communication with staff and management
- Opportunities to visit, engage and stay involved
This transparent approach helps families feel confident that their loved ones are in the right place, with the right support.
Key Facts About Addington Heights Care Homes
- Location: Croydon, South London
- Care Types: Residential, Dementia, Nursing, Nursing Dementia
- Rooms: 50 private single rooms with ensuite wet rooms
- CQC Rating: Good
- Independent Review Score: 9.5/10
- Accessibility: Fully wheelchair accessible with lift access
- Funding: Local authority and private funding accepted
Facilities
and Services
Addington Heights is a purpose-built care home designed for comfort and accessibility.
Ensuite private
rooms
Wheelchair-friendly layout
Lift access across all floors
Communal lounges and social spaces
Landscaped garden areas
Telephone and TV points in rooms
Option to personalise living spaces
Share your care experience with CQC
Helpline: 03000 616161 | Email: [email protected] | Website: www.cqc.org.uk/tellus
Our Team
Our team is made up of experienced carers, nurses and support staff who are committed to delivering high-quality care.
At Eleanor Healthcare Group, we invest heavily in:
- Regular updates on resident wellbeing
- Open communication with staff and management
- Opportunities to visit, engage and stay involved
Our teams are known not just for their professionalism, but for their kindness, patience and dedication.
How to Choose the Right
Care Home in Croydon
Choosing a care home can feel overwhelming. Here are a few key things to consider:
Addington Heights is designed around these principles — helping families make confident, informed decisions.
What people say about us
June W (Resident)
Overall Experience
5.0 out of 5
Staff are caring and friendly, food is varied and good, room is comfortable and welcoming, there is always something going on, I am really enjoying my stay and have made new friends, the carers also are very welcoming when I have visitors
S M (Daughter of Resident)
Overall Experience
5.0 out of 5
My mum reached 100 years old and the staff and team done such an amazing job with balloons, food, a lovely singer and the local mayor came too it was truly an incredible day in the balcony and all the other residents joined in the fun
What a great celebration so thank you Addington heights.
Caroline R (Daughter of Resident)
Overall Experience
5.0 out of 5
My mum has been here for 3 years. I can not fault the care my mum is given.
The staff are amazing, dedicated and compassionate.
We are so very grateful for the care our mum receives.
Thank you all so much for everything.
Hadija J (Friend of Resident)
Overall Experience
5.0 out of 5
I would like to say thank you to Addington Heights staff, for their hard work and outstanding care they provided to their service users. I visited my friend’s mother and I was amazed by the care they provided to her, she was very happy and never stopped praising the staff. I will not hesitate to recommend anyone who would like to bring their loved one to this home.
Is Addington Heights the Right Care Home for You?
If you are searching for:
- A care home in Croydon with dementia support
- A nursing home with 24-hour clinical care
- A residential care home with a strong community feel
Addington Heights offers a balanced approach — combining professional care with genuine warmth.
Next Steps
Understanding the Admissions Process
Addington Heights Care Home works in partnership with Croydon Council to support residents through local authority placements.
Speak to Croydon Council
Begin by contacting your local authority to request a care needs assessment. This helps determine the level of support required.
Care Needs Assessment
A social worker will assess individual needs, preferences and eligibility for funding and care.
Placement Matching
If Addington Heights is identified as a suitable home, the council will coordinate the placement with our team.
Moving In
Once everything is agreed, we work closely with families and professionals to ensure a smooth and supported transition.
Settling In
From day one, our team focuses on helping residents feel comfortable, safe and at home within our community.
Need Guidance or Have Questions?
We understand that navigating care can feel overwhelming. If you would like support or simply want to learn more about Addington Heights, our team is here to help — whether that’s understanding the process, exploring care options, or preparing for the next step.
Eleanor for you
Our Partners and accreditations
We are regulated by CQC
FAQs
We offer residential care, dementia care, nursing care and nursing dementia care.
Yes, we provide specialist dementia care with trained staff and structured support.
There are 50 private single rooms, all with ensuite wet rooms.
Yes, residents are encouraged to personalise their rooms.
We provide regular updates and maintain open communication with families.
Yes, the home is fully accessible with lifts and adapted facilities.
Yes, we work with local authorities as well as private residents.
