Eleanor Healthcare Group

  • CQC
    Overall Rating
    'Good'

    Langley Oaks Care Home is a well-established residential and dementia care home in South Croydon, owned by Croydon Council and operated by Eleanor Healthcare Group.

    We are delighted to welcome Langley Oaks into the Eleanor family, continuing our commitment to delivering compassionate, person-centred care that supports dignity, independence and quality of life.

    At Langley Oaks, we provide a safe, comfortable and supportive environment where residents feel settled, respected and truly at home — while families feel confident in the care being delivered.

    For those looking for a care home in Croydon, Langley Oaks offers a thoughtful balance of professional care, everyday comfort and a warm, welcoming atmosphere.

    Care in Croydon –
    A Community That
    Supports Wellbeing

    Croydon is one of South London’s most vibrant and well-connected boroughs — known for its green open spaces, woodland areas and strong local community.

    South Croydon, in particular, offers a quieter, residential setting while still being close to the town centre and transport links into Central London. With nearby parks and natural surroundings, it creates an environment that supports calm, routine and quality of life.

    This balance of peaceful living and accessibility makes it an ideal location for individuals who benefit from both tranquillity and connection.

    Our Care Services

    Care at Langley Oaks is designed around the individual — their needs, routines, preferences and personality.

    Our residential care supports individuals who may need help with daily living but still wish to maintain independence. From personal care and mobility support to assistance with routines, residents receive consistent, respectful support within a safe and structured environment — without losing their sense of identity or freedom.

    We provide specialist dementia care for individuals at all stages, including complex needs. Our approach focuses on familiarity, reassurance and structured routines, helping reduce anxiety and confusion. Residents are supported in a way that promotes comfort, dignity and meaningful engagement.

    Respite care offers short-term support for families — whether for recovery, temporary care, or a break from caregiving responsibilities. Many families also use respite stays to experience the home first-hand, often finding it becomes a natural long-term choice.

    Why Families Choose Langley Oaks
    Care Home in Croydon

    The real strength of Langley Oaks is reflected in the experiences of residents and their families..

    There is a consistent sense that this is not just a care home — but a place where people feel genuinely cared for.

    Residents are supported in a way that helps them feel comfortable, settled and emotionally secure

    Families often describe the environment as a “home from home”, where their loved ones feel happy and at ease

    Staff are known for being kind, approachable and attentive, building meaningful relationships with residents

    Care is delivered with dignity and respect, ensuring individuals feel valued at every stage

    Communication with families is clear and consistent, creating trust and reassurance

    Many residents show positive changes in wellbeing, engagement and overall quality of life, supported by a structured yet flexible environment.

    For families, this creates something that matters most — peace of mind and confidence in their decision

    Home Features

    and Services

    Langley Oaks has been designed to provide comfort, accessibility and a high standard of everyday living.

    40 spacious single bedrooms, most with en-suite wet rooms

    Bright and welcoming lounges and dining areas encouraging social interaction

    A dedicated hair and beauty salon supporting wellbeing and self-confidence

    Large, wheelchair-accessible gardens with seating areas for relaxation

    Natural outdoor surroundings including mature trees and peaceful green spaces

    Clean, well-maintained interiors that create a safe and pleasant environment

    The home offers a balance between independence and support, allowing residents to live comfortably while receiving the care they need.

    2 Langley Oaks Avenue, Selsdon, South Croydon CR2 8DH

    Share your care experience with CQC
    Helpline: 03000 616161 | Email: [email protected] | Website: www.cqc.org.uk/tellus

    Dining, Activities & Daily Life

    Life at Langley Oaks is built around routine, enjoyment and meaningful engagement.

    Dining Experience

    Meals are an important part of the day:

    • Freshly prepared food with variety and choice
    • Menus designed around residents’ preferences
    • A relaxed, social dining environment


    Residents often look forward to mealtimes — not just for the food, but for the sense of community it brings.

    Activities & Engagement

    Each day includes opportunities to stay active and connected:

    • Arts, crafts and creative sessions
    • Coffee afternoons and social gatherings
    • Gentle exercise and wellbeing activities
    • Visits from entertainers and interactive experiences


    Residents are encouraged to take part at their own pace — maintaining choice, independence and enjoyment.

     

    A Safe, Supportive & Trusted Environment

    At Langley Oaks, there is a strong focus on creating an environment where residents feel secure and families feel reassured.
    This consistency in care helps build long-term trust — both for residents and their families.

    Our Team

    At Eleanor Healthcare Group, our people are what make the difference.

    Our team at Langley Oaks:

    We believe great care is not just about meeting needs — but about understanding people.

    What people say about us

    Sharon L (Daughter of Resident)
    Overall Experience
    5.0 out of 5

    Langley oaks is a home from home, I would love to pop some names of the wonderful staff who are like family for mum! I can honestly say my mum is so happy to live here forever as she keeps telling me! The family of staff are truly amazing and caring and mum is so very lucky and I’m truly grateful for the kindness, support and care and her quality of life is amazing and it’s just such a pleasure to hear mum speak so highly of how lovely the food and drinks are, how clean and tidy her home is and how everyone friendly and her room is lovely and the gardens are beautiful and she cannot wait until the summer to see the garden in full bloom! I would never want her to be anywhere but here as she is finally living the wonderful life she so truly deserves and I couldn’t be happier!! Every need is catered for and nothing is too much, she is treated with the upmost of dignity, she is safe, there are lots of activities and they have gone above and beyond and I’m truly thankful and grateful!

    Kim T (Daughter of Resident)
    Overall Experience
    5.0 out of 5

    My stepfather has been residing at Langley Oaks for nearly four years. In that time he has been very well cared for and treated with respect. His room is always immaculate and comfortable. The meals are always varied and plenty of choice. I am always contacted if there are any issues or problems and have piece of mind that he is being well cared for. His health has been stable as he has regular health checks and proper medication. The staff are always very friendly and approachable. The only downside is not enough use of outdoor space and possibly mere use of minibus to take residents out.

    William S (Son of Resident)
    Overall Experience
    5.0 out of 5

    My ailing mother spent over a year in the professional care of Langley Oaks. All of the staff were wonderful, accommodating and caring to my 94 year old mother and all of her visiting family. From management to medical, domestic, catering and general carers they gave a very personal and understanding service in a very pleasant environment. As a family we are very grateful to them.

    Katy H (Daughter of Resident)
    Overall Experience
    5.0 out of 5

    Langley oaks is a home from home, I would love to pop some names of the wonderful staff who are like family foJust a wonderful care home. Staff are superb and the surroundings are kept clean and bright and decorated for special days. Whenever I visit Dad always has a glass of juice or a cup of tea and a biscuit on the table. Residents have activities set up for them and taken care of as you would your own family. Safety is excellent and my mind is at rest knowing he is taken care of and safe. Management is always on hand and so kind and helpful. Can’t fault this home feel very lucky to have a space there for Dad.r mum! I can honestly say my mum is so happy to live here forever as she keeps telling me! The family of staff are truly amazing and caring and mum is so very lucky and I’m truly grateful for the kindness, support and care and her quality of life is amazing and it’s just such a pleasure to hear mum speak so highly of how lovely the food and drinks are, how clean and tidy her home is and how everyone friendly and her room is lovely and the gardens are beautiful and she cannot wait until the summer to see the garden in full bloom! I would never want her to be anywhere but here as she is finally living the wonderful life she so truly deserves and I couldn’t be happier!! Every need is catered for and nothing is too much, she is treated with the upmost of dignity, she is safe, there are lots of activities and they have gone above and beyond and I’m truly thankful and grateful!

    K D (Niece of Resident)
    Overall Experience
    5.0 out of 5

    I had a family member be moved there and I must say the staff have been so kind, thoughtful in making my family member supported and settled. When I visited they were all so friendly and positive and were willing to help at all times. I seen how they interacted with the residents and it gave me validation that my family member is safe and well take care off. Thank you to all the team there you are doing an extremely amazing job.

    Next Steps

    Understanding the Admissions Process

    Langley Oaks Care Home works in partnership with Croydon Council to support residents through local authority placements.

    Speak to Croydon Council

    Begin by contacting your local authority to request a care needs assessment. This helps determine the level of support required.

    Care Needs Assessment

    A social worker will assess individual needs, preferences and eligibility for funding and care.

    Placement Matching

    If Langley Oaks is identified as a suitable home, the council will coordinate the placement with our team.

    Moving In

    Once everything is agreed, we work closely with families and professionals to ensure a smooth and supported transition.

    Settling In

    From day one, our team focuses on helping residents feel comfortable, safe and at home within our community.

    Need Guidance or Have Questions?

    We understand that navigating care can feel overwhelming. If you would like support or simply want to learn more about Langley Oaks, our team is here to help — whether that’s understanding the process, exploring care options, or preparing for the next step.

    Eleanor for you

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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.

    Arrange a Visit to Langley Oaks Care Home

    Choosing a care home is an important decision — and the best way to understand it is to experience it.

    FAQs

    What types of care are available at Langley Oaks?

    We provide residential care, dementia care and respite care tailored to individual needs.

    Is Langley Oaks suitable for dementia care?

    Yes, we support individuals at all stages of dementia with structured, personalised care.

    Are rooms en-suite?

    Most rooms are single occupancy with en-suite facilities for privacy and comfort.

    Can families visit regularly?

    Yes, family visits are encouraged and supported.

    Do you offer short-term stays?

    Yes, respite care is available for temporary support or trial stays.

    What makes this care home stand out in Croydon?

    A strong combination of: A warm, “home from home” environment. Compassionate, attentive staff. Clean, well-maintained surroundings. Meaningful activities and engagement. Consistent communication with families

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    The Road Less Travelled – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.