Overall Rating
'Good'
Lavenders is a residential care home in West Malling, Kent, offering exceptional support in a peaceful and welcoming setting. Nestled in this picturesque market town, Lavenders is part of the esteemed Eleanor Healthcare Group, with a legacy of excellence in elder care since 1979. We are dedicated to providing a home where residents can flourish. Our commitment to creating a nurturing, safe and enriching atmosphere ensures that Lavenders is more than a residence—it’s a vibrant community.
West Malling: A Community That Enhances Well-Being
The charm and history of West Malling make it an ideal setting for Lavenders Residential Home. This market town, known for its cobbled high street and rich heritage, offers an inspiring blend of natural beauty and cultural vibrancy. Residents can enjoy leisurely outings to St. Leonard’s Tower, a 12th-century Norman structure that evokes the town’s historical depth. Manor Park Country Park, with its lush gardens and serene walking paths, provides opportunities for peaceful reflection and gentle exercise—ideal for fostering physical and emotional well-being.
West Malling’s vibrant local scene also includes independent shops, welcoming cafes and community events, creating a lively atmosphere that encourages connection and engagement. For residents, these outings offer meaningful interactions and a sense of belonging, enriching their lives with the warmth and vitality of the surrounding community.
The town’s accessibility and proximity to other Kent landmarks, such as Leybourne Lakes Country Park and Kings Hill, add to its appeal. These locations provide further opportunities for family visits and memorable experiences, ensuring that residents and their loved ones can make the most of the area’s offerings.
About Lavenders Residential Home
Established in 1983, Lavenders Residential Care Home in West Malling provides exceptional care in a purpose-built facility designed to ensure comfort, safety and independence.
With 53 thoughtfully arranged bedrooms across three wings, most on ground level for easy access, we cater to the diverse needs of our residents. Each wing features its own dining and lounge areas, promoting both social interaction and private relaxation.
Our personalised approach ensures that every resident feels valued and supported. From tailored care plans to engaging activities, we create an environment where independence is celebrated and individual preferences are respected.
Home
Features
Bathroom & Shower Rooms
Cafe
Call Bells
Dining Room
Family Visits
Garden
Our beautifully landscaped garden offers a serene outdoor space for residents to relax, socialise and enjoy nature’s beauty, with walking paths, seating areas and vibrant flowers.
Hairdressing
Residents can pamper themselves with on-site hairdressing services, where professional stylists provide personalised grooming and styling to enhance their well-being and confidence.
Kitchenette
Residents have access to convenient kitchenette facilities, equipped with basic appliances and utensils, for preparing snacks or beverages whenever they wish.
Lounge
Our comfortable lounge areas provide residents with a relaxing space to unwind, read a book, or socialise with fellow residents, creating a sense of community and belonging.
Pet Friendly
We understand the therapeutic benefits of animal companionship, which is why we welcome residents to bring their beloved pets to our home, fostering a warm and homely atmosphere.
Quiet Room
For moments of solitude or reflection, residents can retreat to our quiet room, a peaceful sanctuary where they can find solace and recharge away from the hustle and bustle of daily life.
Wellbeing
We prioritise the holistic well-being of our residents, offering a range of activities, therapies and support services to promote physical, mental and emotional health, ensuring they live life to the fullest.
Wi-Fi
Our home is equipped with reliable Wi-Fi connectivity, allowing residents to stay connected with loved ones, access online resources and enjoy entertainment options at their convenience.
Comfortable Private Rooms
Lush Gardens
Common Areas
Specialist Equipment
Wi-Fi Access
Our Services
Tailored care plans that prioritise individual needs, preferences and autonomy.
With a focus on holistic care, our nursing staff attends to the medical needs of residents while promoting overall well-being.
We offer comprehensive support services for adults requiring specialised care and assistance.
Residents at Lavenders enjoy regular visits from school children and churches, bringing joy, conversation and connection. Student placements from Maidstone college add fresh energy and help residents feel valued and engaged.
We offer compassionate end-of-life care, ensuring comfort and dignity for residents and their families during this sensitive time.
Our team is trained to provide specialised care for various conditions including Parkinson’s, Multiple Sclerosis, Stroke, Progressive Supranuclear Palsy (PSP), Brain Injury and more.
Why Choose Lavenders Residential care Home in West Malling?
Holistic Approach to Care
Experienced Professionals
Family-Centred Values
Commitment to Innovation
Safe and Inclusive Environment
Experience the Difference at Lavenders Residential Home
Lavenders Residential Care Home in West Malling seamlessly integrates the charm and benefits of its surroundings into the care we provide, creating a harmonious living experience for our residents.
From the vibrant community to the serene countryside, the location enhances daily life with opportunities for exploration, connection and tranquillity. Discover a place where exceptional care meets a vibrant community, making Lavenders an extraordinary choice for you or your loved ones.
Lavenders Road, West Malling Kent ME19 6HP
Meet Our Team
Under the leadership of Registered Manager Candyce Brockwell and Deputy Manager Jackie Haslam, our dedicated team of over 60 staff members is committed to the well-being of every resident.
At our care home in West Malling, experienced and empathetic professionals bring warmth, expertise and a genuine passion for care.
Our Manager
Candyce
Registered Manager
“Candyce’s career in care began in her teens and evolved into a paramedic role with Kent Ambulance Service, where she received the ‘Services to Community Award.’
In 2001, she joined Lavenders as the Registered Manager, advocating for older people’s well-being and fostering a supportive, positive culture. Her leadership, alongside her dedicated team, has contributed to impressive staff retention at Lavenders.”
Our Manager
Jackie Haslam
Deputy Manager
“Jackie, the Deputy Manager at Lavenders, brings over three decades of experience in the care sector, beginning her career as an RMNH in 1985. Jackie’s passion for mental health advocacy and her dedication to upholding high standards of care make her an invaluable part of our team.”
What people say about us
E B (Daughter of Resident)
Overall Experience
5.0 out of 5
My mother-in-law has been a resident at Lavenders Residential Care Home in West Malling, since February 2024, is well settled and very happy indeed. Both my parents have now joined her and we cannot rate Lavenders highly enough. It is superbly well run, with kind, attentive and experienced staff, which is, in our experience, not easy to find.
The meals provided are delicious, of extremely high quality and much enjoyed by our three nonagenarian parents. High praise to the chef(s).
We feel so very fortunate to have Lavenders close by and would recommend it highly to anyone considering a care home for their loved ones.
Thank you Lavenders, for your wonderful managerial staff and all the amazing team that make this home an exceptionally happy place.
M B (Daughter of Resident)
Overall Experience
5.0 out of 5
Where do I start. The first time I walked through the door to look around for Mum.
I knew it was the right place for her and she would be very happy here. It certainly lives up to what I originally thought. The care team are excellent.
The home is so comfortable and friendly. Gardens gorgeous. Activities great. Food is amazing big portions though. Mum loves the soup and sandwiches in the evening.
Her room looks on the entrance and she loves seeing everyone come in and out. Perfect for her as at her bungalow she never saw people walk past.
Mum loves it and we are delighted that Mum is happy and content making the rest of her life enjoyable and comfortable. We can come and see her whenever we want. Perfect.
Cathy H (Daughter of Resident)
Overall Experience
5.0 out of 5
Mum has been at Lavenders Care Home in West Malling since February this year and we have been very pleased with the home – with the facilities, the care and all of the staff that we have met. Communication is good, with the office and with the senior carers on shift and we are kept well-informed when anything happens. The staff have always been friendly, polite and helpful and are very patient with Mum.
There are plenty of activities on offer, though Mum doesn’t go to that many of them despite encouragement; she is also encouraged to sit out in the lounge which is bright and airy with a nice view of the grounds and she seems to do that quite often.
I would recommend anyone with a friend or relative needing care to have a look at Lavenders.
Angela N (Granddaughter of Resident)
Overall Experience
5.0 out of 5
Gill H (Daughter of Resident)
Overall Experience
5.0 out of 5
My father has now been a resident at Lavenders Residential Care Home in West Malling for a year. Overall he is very well cared for and any needs are addressed promptly. Initially, it was difficult for him to adjust to losing his independence but with the excellent care and support given by the staff, he has now settled in.
He enjoys the excellent food which is prepared on-site and some of the organised weekday activities. It has been good to witness the extra activities & treats arranged during the year according to the current news and events.
Thank you and well done to all the staff for keeping so professional and cheerful through recent difficult times.
Next Steps
Get In Touch!
One of our specialist care advisors will be in touch within 24 hours.
Visit Our Home
Book your visit today, our team will show you around our care home.
Move-In Date
Once you and your loved ones are completely happy, we will agree to a start date for you to move into your new home.
Settling In
Get the Lavenders Residential Care Home in West Malling experience, featuring premium suites, a beautiful expansive garden, a beauty salon and much more.
Eleanor for you
Our Partners and accreditations
We are regulated by CQC
FAQ’s
Lavenders Residential Home offers personalised residential care, respite care and palliative care. Our services are designed to cater to individual needs and ensure residents feel supported and valued.
Lavenders Residential Home stands out due to its purpose-built facilities, serene location in the heart of West Malling and a personalised approach to care that fosters independence and well-being.
Lavenders Residential Home offers a comprehensive range of services, including elderly care, general nursing, adult care and support, nursing dementia care, palliative care (end of life), specialist care for conditions like Parkinson’s, Multiple Sclerosis, Stroke and more, sight impairment care, stroke specialist care and special packages for convalescence and dementia care.
Our facilities include call bells for prompt assistance, spacious dining areas, opportunities for family visits, tranquil garden spaces, kitchenette facilities for residents’ convenience, comfortable lounges, quiet rooms for relaxation, a variety of wellbeing activities, complimentary Wi-Fi and more.
Yes, we offer a diverse range of daily activities, including arts and crafts, exercise classes and social events. Residents also enjoy outings to local attractions such as Manor Park Country Park and St. Leonard’s Tower.
We actively encourage family visits and participation in events. Our facilities and proximity to local amenities make it convenient for families to spend quality time with their loved ones.
We provide nutritionally balanced, home-cooked meals made from fresh, locally sourced ingredients. Our menus cater to diverse dietary requirements and preferences.
Absolutely. Our home is designed with accessibility in mind, featuring ground-level accommodations, specialist equipment like hoists and mobility aids to ensure comfort and safety.
We coordinate with local healthcare providers to offer regular medical check-ups, physiotherapy and personalised health plans to maintain residents’ well-being.
Yes, we offer single, en-suite rooms that provide privacy and personal space. Each room is tastefully decorated and equipped with modern amenities for comfort.
Lavenders Residential Home prioritises safety with 24-hour emergency response systems, secure facilities and a dedicated staff available around the clock.
Our holistic approach to care, experienced team and vibrant community setting in West Malling ensure that residents lead fulfilling and enriched lives in a safe, supportive environment.
