Eleanor Healthcare Group

  • Elderly Care Services in West Malling

    Lavenders Residential Home in West Malling offers tailored support for older adults, creating a homely, engaging space where independence and comfort are prioritised.

    Lavenders Residential Home in West Malling is known for its attentive, personalised approach to elderly care and its warm, community-focused atmosphere. Situated in the heart of Kent, we support older adults who need help with daily living while continuing to enjoy choice, dignity and a sense of independence. Our dedicated team builds genuine relationships with residents, taking time to understand personal routines, preferences and life stories. Each day is thoughtfully structured to balance reassurance with freedom, creating an environment where residents feel settled, valued and at ease. With spacious private rooms, peaceful outdoor spaces and freshly prepared meals, Lavenders offers a place that truly feels like home.

    Why families in West Malling choose Lavenders

    Families in West Malling choose Lavenders because we focus on the whole person — not just the support they need, but who they are. We encourage residents to remain involved in daily life, make choices about their routines and enjoy meaningful interactions. Our calm, respectful approach helps residents feel confident and families feel reassured that their loved one is well supported.

    Getting here from West Malling

    Lavenders Residential Home is conveniently located within West Malling, making it easy for family and friends to visit regularly. Our accessible setting supports strong connections with loved ones, helping residents stay engaged with familiar faces, local surroundings and the wider community.

    Download our brochure

    To find out more about what we offer, please download our brochure

    Our elderly care services are designed to support daily living while promoting independence wherever possible. Care may include:

    Residential care is about supporting everyday life with dignity — especially where tasks at home have started to feel difficult or unsafe. At Lavenders, this may include:

    Support with personal care, dressing and daily routines

    Gentle encouragement to stay active and socially engaged

    Nutritious, home-cooked meals prepared daily, with dietary needs supported

    Comfortable shared spaces for relaxation and companionship

    Private bedrooms that residents can personalise with familiar belongings

    A consistent, caring team providing reassurance and day-to-day support

    Residential care is about supporting everyday life with dignity — especially where tasks at home have started to feel difficult or unsafe. At Lavenders, this may include:

    Daily Life & Activities

    Life at Lavenders is shaped around familiarity, enjoyment and gentle stimulation. Residents are encouraged to take part in activities that reflect their interests and abilities, which may include:

    Meals are a highlight of the day, freshly prepared by our in-house team and served in a relaxed, sociable setting. Small details — favourite foods, preferred routines and familiar activities — all help residents feel comfortable and at home.

    Our approach to elderly care

    Our approach to elderly care is calm, respectful and person-centred. We support residents to live life at their own pace, offering guidance and assistance while encouraging independence wherever possible. Clear communication, kindness and consistency underpin everything we do, helping residents feel secure and families feel confident in the care provided.

    Frequently Asked Questions

    Who are elderly care services at Lavenders suitable for?

    Our services are ideal for older adults who need support with daily living but still want to enjoy independence, social interaction and a homely environment.

    Are rooms private?

    Yes. Residents have their own private rooms, which can be personalised with familiar items to help them feel settled and comfortable.

    Can families visit regularly?

    Absolutely. We encourage regular visits and welcome family involvement, as maintaining close relationships is an important part of wellbeing.

    What activities are available?

    We offer a varied programme of activities, including creative sessions, music, gardening and social events, adapted to suit different interests and abilities.

    How do we check availability or arrange a visit?

    You can contact us directly to discuss availability, fees and next steps. We’re always happy to talk things through clearly and without pressure.

    Upcoming Events at lavenders

    Stay up-to-date with our activities and weekly events. 

    Gardening Club

    Residents have own area to plant and tend

    Afternoon Boat trip with
    Tea and Cakes

    Residents embark the Kingfisher Boat at Wateringbury Marina

    Live Entertainment from
    Harpist Carrys
    (2 : 30 pm)

      Musical entertainment by local performer

    Special Armchair Dance
    & Exercise Class

    Local Dance Teacher gentle dance session for residents

    Christian Service
    and Worship
    (11 : 00 am)

    Monthly in-house Christian worship Service

    Singalong with Adele

    Residents choice

    Precious Gems Day
    Nursery Visit
    (10 : 15 am)

    Children visited for musical activities with residents

    Live Entertainment from
    Singer Peter Jelliman

    Musical entertainment by local performers

    Visiting Arts & Crafts
    Viners Craft session

    Craft activity session

    Communion
    (11 : 00 am)

    Communion service held for residents

    Poetry

    Residents recite favourite poems

    Reminiscence & Memory Games

    Sharing memories

    Armchair Tennis (PM)

    Group sessions with tennis coach Holly

    Armchair Music & Movement (AM)

    Gentle exercise with music

    Card Games (PM)

    Social games for enjoyment and stimulation

    Hairdresser onsite

    Regular Haircare appointments for residents

    Carpet Games (AM)

    Light floor-based physical games

    Bingo (PM)

    Traditional and engaging game session

    Armchair Music & Movement (AM)

    Second weekly session of music-based movement

    Gardening Club (AM)

    Outside gardening planting

    Teapot Club & Quiz Afternoons (PM)

    Group trivia and mind games with Tea & Chat

    Film Club and Board Games

    Entertainment for relaxed weekend engagement

    Visit Lavenders Residential Home – Elderly Care Services in West Malling

    If you’re looking for elderly care services in West Malling, Lavenders Residential Home offers a warm, supportive and welcoming environment where older adults can feel safe, respected and at home. We’re here to provide day-to-day reassurance for residents and genuine peace of mind for families.

    What people are saying about Lavenders

    Niece of Resident
    Overall Experience
    5.0 out of 5

    We’ve seen a huge positive change in our aunt since moving to Lavenders. The staff treat her with patience and respect, always engaging her in conversation and encouraging her interests. Her days are filled with meaningful activities and every visit, we’re greeted with her smile. It’s a weight off our shoulders knowing she’s so well looked after.

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    The Road Less Travelled – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.