Eleanor Healthcare Group

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    • Exceptional Care for People and Planet

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    At Eleanor Healthcare Group, we believe that embedding Environmental, Social and Governance (ESG) principles into everything we do is important for creating a positive and lasting impact. We are fully committed to making meaningful progress, guided by a clear vision and close collaboration with our Domiciliary Care offices, Care Homes and Living Skills Homes/Centres.

    Caring is at the core of what we do, whether it’s for individuals, communities, or the environment. Our healthcare operations touch lives daily and by aligning our business practices with sustainability goals, we ensure that our mission to care extends beyond individuals to the communities we serve and the planet – our common home.

    Our ESG Strategy, Action Plans and commitments reflect our deep commitment to sustainability and our belief that every step, no matter how small, contributes to a healthier, more equitable world now and a future that uplifts the communities we serve. It also  empowers us to identify opportunities, set measurable goals and implement sustainable solutions across our organisation.

    A Journey of Learning and Responsibility

    Our ESG journey is just beginning, but the steps we’ve taken demonstrate our commitment to understanding and doing better for people and planet. 

    • Assessing our current energy and carbon footprints
    • Carrying out a materiality analysis of our ESK risk and opportunities
    • Developing a tailored, actionable ESG strategy
    • Identifying and pilot testing energy efficiency measures
    • Assessing our baseline carbon footprint and preparing a Carbon Reduction plan to guide emission reductions
    • Exploring further initiatives to increase waste recycling, raise quality of care for our service users and
      empower our staff to make more sustainable choices.

    Our ESG Strategy and Action Plans

    Our ESG Strategy and Action Plans ensure we operate responsibly while continuing to improve the lives of those we care for. Following a detailed review of our environmental and social impact and risks, we have developed a comprehensive strategy built upon 7 pillars and associated Action Plans.

    ENVIRONMENT

    Energy, Climate & Nature

    We are introducing energy efficiency measures to reduce energy consumption and carbon emissions across our homes and services. We are also helping to nurture green spaces and protect biodiversity around them.

    EHCG Carbon Reduction Plan

    Circular Economy & Waste

    We are looking at how to segregate waste better, improve recycling and identify ways to use resources more efficiently wherever possible.

    Water Stewardship

    We will monitor water usage at our sites and identify ways to reduce wastage.

    SOCIAL

    Service Users

    Delivering safe, compassionate and high-quality care that enhances wellbeing and dignity.

    Employees

    Supporting our teams through engagement, training and development, an inclusive workplace and wellbeing initiatives.

    Community

    Creating social value through local procurement, partnerships and recruitment.

    GOVERNANCE

    Risk Management and ESG Engagement

    Managing ESG risks, ensuring regulatory compliance, protecting sensitive data and embedding ESG into ways of working.

    Eleanor for you

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    Council and NHS Partners
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    Million Care Visits Annually
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    Employees
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    Home Care Branches
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    Care Homes
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    Hospitals We Supply Logistic
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    Day Centres
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    Supported living homes
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    Extra Care Locations
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    Learning Disability Care Homes
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    Locations across UK we deliver care

    Our Partners and accreditations

    We are regulated by CQC
    These partnerships, accreditations and recognitions affirm our resolute commitment to exceptional care at Eleanor.
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    Marc
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    The Road Less Travelled – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.