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Eleanor Healthcare Group

  • Welcoming Natasha Irons MP to Addington Heights Care Home

    We were delighted to welcome Natasha Irons, MP for Croydon East, to Addington Heights Care Home, where she spent time with residents and colleagues and heard more about our plans for the home.

    The visit came two months after Eleanor took over the management of Addington Heights, one of three Croydon Council-owned care homes now managed by us. It was an opportunity to share more about our approach to quality, our plans for the home and the important role care homes can play within their local communities and the wider health and social care system.

    Most importantly, the visit gave us the chance to discuss something that matters deeply to us: how care homes can remain closely connected not only to the people and families they support, but also to the wider community, healthcare professionals, local authorities and NHS partners around them.

    Eleanor Healthcare Group team welcoming Natasha Irons MP to Addington Heights Care Home in Croydon

    Getting to Know Addington Heights

    Since taking over the management of Addington Heights, our focus has been on getting to know the home, its residents, families and colleagues, while understanding how we can build on the care already being provided.

    During her visit, Natasha met residents and members of our team and heard more about our ambitions for Addington Heights and our approach to delivering high-quality, person-centred care.

    We want Addington Heights to be a place where residents feel comfortable, supported and connected and where families can feel confident that their loved ones are receiving compassionate care.

    Being an active part of the New Addington and wider Croydon community is an important part of that. We want our care homes to build meaningful relationships with families, community organisations, healthcare professionals and other local partners, helping residents remain connected to the communities around them.

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    The Road Less Travelled – Charting A Visionary Path Towards Success

    Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.

    As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.

    Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.

    Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.