What types of care are provided at Hartley House?

Hartley House offers high-quality nursing, dementia and residential care designed to promote dignity, comfort and overall wellbeing.

How do I know if Hartley House is the right fit for my loved one?

You can book a visit to tour Hartley House, meet our care team and discuss your loved one’s needs for a tailored care plan.

What is your Google rating?

We’re rated 5.0 out of 5 from 8 reviews on Google. Read more: https://maps.app.goo.gl/w3sdvX2sxa6M5MbH9

What’s your rating on Carehome.co.uk?

Hartley House Care Home has a rating of 9.9 out of 10 from 38 family reviews on Carehome.co.uk. View our full profile: https://www.carehome.co.uk/carehome.cfm/searchazref/10001050HARP

What’s your CQC rating?

Our Care Quality Commission (CQC) overall rating is Good. View the inspection report here: https://www.cqc.org.uk/location/1-1358853340

How can families compare care quality?

Families can compare care quality using OpenScore on Autumna: https://www.autumna.co.uk/providers/13047-hartley-house-care-home/?utm_source=OpenScoreMap&utm_medium=details

Hartley House Care Home in Cranbrook, Kent

Hartley House Care Home

A sanctuary in the heart of Cranbrook

CQC
Overall Rating
'Good'

Nestled in the charming town of Cranbrook, Kent, Hartley House Residential Home is surrounded by the timeless beauty of England’s Garden of Eden. The cobbled streets, Tudor-style architecture and landmarks like the historic Union Mill and St Dunstan’s Church create an inspiring environment. These local treasures, combined with the warmth and care at Hartley House, offer residents a serene and enriching home.

Our Services

Hartley House Care Home provides tailored residential care for individuals needing support with daily activities in a comfortable, homely environment. Our dedicated team offers personalised assistance, help with household tasks and encourages social interaction to promote overall well-being.

Our dedicated team of caregivers provides compassionate and attentive care to meet the unique needs of elderly residents. From assistance with daily activities to medication management, we ensure that each resident receives personalised care and support to enhance their quality of life.

We understand the importance of providing comfort and support to residents and their families during their end-of-life journey. Our palliative care services focus on pain management, emotional support and maintaining dignity and respect for the resident’s wishes.

Our specially trained staff members create a safe and supportive environment for residents living with dementia. Through individualised care plans, cognitive stimulation activities and sensory engagement, we aim to enhance the overall well-being and quality of life of residents with dementia.

In addition to general elderly care, we offer specialist care services tailored to specific needs such as frailty management and incontinence support. Our team works closely with healthcare professionals to ensure that residents receive comprehensive and holistic care.

Download our brochure

To find out more about what we offer, please download our brochure

Home

Features

Bathroom & Shower Rooms

Our spacious and well-equipped bathroom and shower rooms are designed for comfort and safety, with grab bars, non-slip surfaces and adjustable fixtures to accommodate residents’ needs.

Cafe

Our on-site cafe offers a cozy and inviting space for residents to enjoy a variety of refreshments, from freshly brewed coffee to delicious pastries, while socialising with friends and family.

Call Bells

For added convenience and peace of mind, each resident has access to call bells in their room, allowing them to request assistance from our attentive staff whenever needed.

Dining Room

Our spacious dining room provides a welcoming environment for residents to enjoy nutritious and delicious meals prepared by our skilled chefs, served with care and attention to dietary preferences.

Family Visits

We warmly welcome family visits and encourage meaningful connections between residents and their loved ones, with designated areas for private conversations and quality time together.

Garden

Our beautifully landscaped garden offers a serene outdoor space for residents to relax, socialise and enjoy nature’s beauty, with walking paths, seating areas and vibrant flowers.

Hairdressing

Residents can pamper themselves with on-site hairdressing services, where professional stylists provide personalised grooming and styling to enhance their well-being and confidence.

Kitchenette

Residents have access to convenient kitchenette facilities, equipped with basic appliances and utensils, for preparing snacks or beverages whenever they wish.

Lounge

Our comfortable lounge areas provide residents with a relaxing space to unwind, read a book, or socialise with fellow residents, creating a sense of community and belonging.

Pet Friendly

We understand the therapeutic benefits of animal companionship, which is why we welcome residents to bring their beloved pets to our home, fostering a warm and homely atmosphere.

Quiet Room

For moments of solitude or reflection, residents can retreat to our quiet room, a peaceful sanctuary where they can find solace and recharge away from the hustle and bustle of daily life.

Wellbeing

We prioritise the holistic well-being of our residents, offering a range of activities, therapies and support services to promote physical, mental and emotional health, ensuring they live life to the fullest.

Wi-Fi

Our home is equipped with reliable Wi-Fi connectivity, allowing residents to stay connected with loved ones, access online resources and enjoy entertainment options at their convenience.

Ensuring your safety

At Hartley House Care Home, we prioritise the health and safety of our residents above all else. Our dedicated team provides personalised care to ensure that your loved one is always well-groomed, mentally and emotionally stimulated and socially engaged. We regularly review our care plans to ensure they are effectively meeting the needs of each resident.
Our commitment to safety extends to our facility, which is equipped with secured entrances and alarmed exits. We conduct weekly fire drills to mitigate fire risks. Additionally, as an organisation accredited with ISO 9001, we maintain stringent standards to uphold the safety, health and wellbeing of our residents.

Hartley Road, Cranbrook, Kent, TN17 3QN

01580 713139

[email protected]

View a virtual Tour of Hartley House Nursing Home

Share your care experience with CQC
Helpline: 03000 616161 | Email: [email protected] | Website: www.cqc.org.uk/tellus

Our Manager

Simon

We are privileged to have Simon as our esteemed manager, bringing nearly 20 years of experience in the health and social care sector. Simon’s journey in the industry began as a carer and he has since worked his way up, gaining valuable experience in various roles including nursing, dementia care and community care. Along the way, he has learned from some exceptional matrons, shaping his passion for delivering high-quality and person-centred care.
Simon’s dedication to excellence in care has been recognised with prestigious awards, including being twice awarded National Care Manager of the Year by the Great British Care Awards. He firmly believes that one size does not fit all when it comes to care and he is committed to ensuring that each resident receives personalised attention and support.
Simon’s vision for Hartley House Care Home is to create a home that residents and staff can be proud to call theirs. He is passionate about empowering the skills of the staff, enabling them to become the best they can be and fostering a culture of continuous improvement.
Experience the warmth and exceptional care at Hartley House Care Home, a legacy of Eleanor Healthcare. Schedule a visit today to discover why we’re a place residents are proud to call home.

What people say about us

C C (Daughter of Resident)

Overall Experience

5.0 out of 5

My mum (with dementia) has been at Hartley House for three years. Everyone who works at Hartley House is committed to working for the patient’s best interest. This includes the maintenance, laundry, caring, catering and social activities staff.
The management team are very approachable and available to talk anytime.
Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.

Chris S (Son of Resident)

Overall Experience

5.0 out of 5

We have always found Hartley House a very welcoming, caring and friendly care home for my mother. The managers and the care team are friendly and approachable and understand my mother’s needs. They run numerous activities and ensure my mother is included despite her mobility and memory problems. There are also numerous carers on hand to deal with the residents and ensure their physical and mental needs are met. I would highly recommend Hartley House if you are considering care for a loved one.

Wendy K (Daughter of Resident)

Overall Experience

5.0 out of 5

The care home staff are always so friendly and happy. Mum is well looked after and the home is very clean. The feeling when you walk in is very homely which every resident needs, plus the visitors who can visit anytime. Can’t thank the staff enough for all their effort and the way we are kept updated on everything (photos and regular social media messages). I would recommend it.

Gwyneth M (Wife of Resident)

Overall Experience

5.0 out of 5

Everyone, from the management team down to every member of staff, goes out of their way to be kind, caring and helpful. I was told early on that they would do everything in their power to make my husband as happy as possible, I believe they always strive to do this. I can’t thank them enough for all they do. Hartley House has a homely feel and is always clean.