I attended a call to one of your service users, a 101 year old lady who had fallen. Two of your staff, Sharon and Maria were an absolute revelation! When we arrived they were both cleaning. Whilst we assessed our patient, they were working hard and assisting us to translate for the patient who was speaking to us in two different languages. It was clear they had been working with this lady for some time to be able to understand her. I found it incredible that these care workers were making so much effort to understand what this lady was saying. They provided personal care whilst we contacted the patient’s GP, and wow did they do a good and thorough job! Doing the patient’s hair exactly how she likes it. They mopped and made breakfast. Then ensured she was comfortable.
In 17 years of working for the ambulance service, I can honestly say that these two ladies were the most professional, caring and hard working carers I have ever come across and I meet a lot of carers. I just wanted to say thank you and well done.