After receiving your feedback from the survey across 2021/2022, you have said that the Eleanor complaints process is inaccessible and that you’re unaware of the process.

We have decided to make sure that everyone is able to access the information on any device and have also shared on our April monthly newsletter.

Please follow the process below or you can also download the file from the top of the page if required.

If you have any questions, please speak to your line manager.