Despite a successful stint as one of the youngest finance directors in London, specialising in mergers and acquisitions for a prominent advertising company, Marc found his professional success to be hollow. Driven by a desire to serve the community, he left the lucrative world of finance to establish an accountancy practice and business consultancy in Lewisham. His mission was clear: guide local start-ups and small businesses toward financial transparency and profitability.
As Marc’s consultancy flourished, he received a crucial call from Eleanor in 2005, who was struggling to keep her nursing agency afloat after 26 years. Marc took on the challenge, initiating a leap of faith that marked the beginning of a transformative journey. Today, the Eleanor Healthcare Group stands as a model business in the care sector, with over 1500 dedicated members, fluent in 112 languages, supporting over 3000 clients. The senior staff, with a combined experience of over 100 years in health and social care, has been instrumental in guiding and participating in the organisation’s remarkable growth.
Marc draws inspiration from his team of staff care workers and frontline keyworkers, acknowledging their role in preserving the life and dignity of the most vulnerable in the community. He emphasises that Eleanor is an organization with people at its core, having created a paradigm shift in the care sector with the driving principle that social care is about people, not processes. In 2009, Marc introduced the concept of person-centric care, responding to a request from Richmond Council. Eleanor Healthcare Group led the transformation, offering tailor-made services and pioneering an outcomes-based approach in collaboration with local authorities. The organisation then took a leading role in preventive care, integrating health and social care services and introducing a novel caring model to Lewisham Council based on the Buurtzorg model.
Despite numerous achievements, Marc sees success as just the beginning. The Eleanor family remains ready to take another leap of faith, with trust in people above processes. In the face of mounting challenges to health and social care systems, Marc has been steering Eleanor to the forefront of much-needed innovation within the UK and globally. Eleanor Healthcare Group takes pride in its identity, never compromising integrity and always preserving its true essence. The commitment to taking the road less travelled is evident as it approaches the next fork in the future of healthcare, promising to continue breaking new ground and redefine possibilities.
Since joining Eleanor in 2012, Katie Wordley has transitioned from an exclusive background in retail to a fulfilling career that offers continuous development and the opportunity to contribute meaningfully to the local community. Initially attracted to Eleanor Healthcare Group by its CEO, Marc, Katie discovered that despite lacking healthcare sector experience, the organisation valued drive and passion, allowing for the transfer and enhancement of retail-acquired skills.
Over the past 11 years, Katie has navigated various roles within the company, ranging from frontline services and care coordination to procurement and strategic decision-making. Through these experiences, Eleanor provided a platform for her to develop leadership skills, a journey marked by both successes and valuable learning opportunities.
Initially apprehensive about working in a sector often perceived negatively, Katie quickly recognised the life-changing impact of health and social care work, both for employees and service users. The dedication of Eleanor’s staff, especially during challenging times, consistently inspires Katie, highlighting the resilience, integrity and commitment exhibited.
Graham’s overarching objective at Eleanor Healthcare Group, is to ascend to the position of the largest hospital logistics company in the UK and beyond. This journey is underscored by a commitment to fostering innovation, delivering exceptional customer care and harnessing cutting-edge system and scan technology to establish a reputation of excellence.
Sushil Radia is an accomplished executive with a remarkable 34-year career, specialising in the UK homecare and residential care of the elderly sectors. His expertise spans a diverse range of areas, including commercial and regulatory affairs, mergers and acquisitions, sustainable growth, turnaround strategies, leadership and team building. Having served as the CEO/Managing Director of Westminster Homecare Limited, Sushil has been a driving force in the industry, steering organisations toward excellence. His strategic leadership and insights have consistently propelled success in the care sector.
Sushil has actively engaged in supporting the charitable sector and trade bodies as a non-executive. His commercial and financial acumen, coupled with insightful perspectives, have contributed significantly to various organisations. In addition, he has held advisory, non-executive director and trustee positions with SMEs and charities, including St Luke’s Hospice and RMBI Care Homes.
In recognition of his outstanding contributions to social care, Sushil was honoured with the “Outstanding Contribution to Social Care 2011 Award” by the Great British Home Care Awards, supported by the Department of Health. As a Non-Executive Director of Eleanor Healthcare Group, his extensive background and experience in the UK homecare and residential care sector bring unparalleled value. With a focus on mergers, acquisitions and sustainable growth, Sushil’s strategic vision aligns seamlessly with the mission at Eleanor Healthcare. Sushil is recognised as a highly respected figure within the industry, acknowledged as a seasoned veteran. His passion for his work and dedication to the betterment of the care sector make him a complete professional, earning admiration from peers and colleagues alike.
Madhav Joshi, brings over 15 years of comprehensive experience in the healthcare sector, specialising in financial strategy, planning, reporting and analysis that propel organisational growth and sustainability. As a Chartered Certified Accountant and Fellow member of ACCA (Association of Chartered Certified Accountants), Madhav combines his academic prowess with a wealth of hands-on experience. His expertise extends to system implementation, ensuring that organisations operate at the forefront of financial technology to optimise processes and enhance efficiency.
Madhav’s journey in finance and healthcare began with a solid educational foundation, earning an MBA from John Moore University. This academic background, coupled with his professional qualifications, makes him a seasoned financial leader with a keen understanding of the intricacies of the healthcare financial landscape.
As the Finance Director, Madhav oversees financial operations, guiding the organisation’s fiscal decisions to support growth initiatives and ensure long-term sustainability. His role goes beyond traditional financial management, encompassing strategic planning that is integral to Eleanor Healthcare Group’s mission of providing exceptional care and making a positive impact on the communities it serves. His commitment to setting new standards in financial governance aligns seamlessly with the organisation’s vision of a healthier and thriving future.
In August 2014, Inoka Perera embarked on a journey with Eleanor Healthcare Group, assuming the role of Recruitment and Retention Officer. This pivotal decision has proven instrumental in her personal and professional growth, guiding her to reach notable achievements along the way.
With a background of over six years in the insurance industry, Inoka transitioned into an entirely new career in the social care sector upon joining Eleanor. Despite her initial unfamiliarity with the intricacies of social care, the steadfast support and guidance from the senior management team at Eleanor fostered an environment that encouraged both her and her teams to cultivate confidence, perseverance and excellence in their respective roles.
Over the course of 6 years, Inoka seized opportunities to gain comprehensive experience in recruitment, coordination, compliance and team management. In 2019, she became a CQC Registered Manager and subsequently assumed the role of Operations Manager for the London Homecare Division, effectively fulfilling these responsibilities until 2023.
In that capacity, she was overseeing all community care services in London, directing the efforts of over 70 service staff members and managing a team comprising more than 750 care staff members actively engaged in community care. With a four-year track record of success in operations, Inoka transitioned to the role of Executive Assistant to the CEO of the group in January 2023.
Aligned with the organisational vision to “set the standard” in the care sector, Inoka notes the commitment of the CEO and the entire senior management team. This collective dedication is mirrored in the tireless efforts of Eleanor HealthCare Group’s teams, who work diligently to create a positive and fulfilling experience for both caregivers and care recipients. The fulfilment derived from observing the positive changes made daily in the lives of individuals served by Eleanor represents an indescribable reward for Inoka. This underscores the profound impact of collective efforts in maintaining a work environment that prioritises excellence in care delivery.
As the overseer of the overall IT infrastructure for Eleanor Healthcare Group and its subsidiaries, Gobi actively supports company-wide initiatives by driving efficiency and automation, thereby enabling thorough performance monitoring across the organisation. In the realm of Eleanor, Gobi emphasises that there has never been a more opportune time to be part of the Eleanor family. The organisation is characterised by substantial ambitions and a well-defined plan to achieve them. He finds satisfaction in the continuous pursuit of making a positive difference for teams, stakeholders and communities, solidifying Eleanor’s position as a dynamic force in the healthcare sector.
Razmie’s career commenced in 1994 when he embarked on a path of professional growth as a Part-time Ticketing & Reservation Trainee and building on these experiences, grew as an Executive for a prominent Middle East airline in Sri Lanka from 1995 to 1999. This tenure saw him navigating the intricacies of the airline industry, honing skills in client relations and operations.
In 1999, Razmie embarked on an international journey, joining a leading Corporate Hotel Chain in London as a Management Trainee. Over the next six years, he served as a Revenue/Internal Auditor across 11 hotels, demonstrating prowess in financial oversight and process optimisation.
The year 2006 marked a pivotal shift as he assumed the role of Project Manager for the hotel group, spearheading initiatives to enhance service delivery and streamline operations. His vision and project management acumen propelled him towards greater responsibilities. From 2011 to 2019, Razmie excelled as the Group Hotel Operations Manager across 16 hotels, overseeing day-to-day operations and ensuring optimal guest experiences.
In 2021, Razmie embarked on a new chapter, joining Eleanor Healthcare Group as Operations Support Manager, where he seamlessly transitioned his expertise to the healthcare sector. His impact was swift and significant, leading to his promotion to Regional Operations Manager in 2022. In November 2023, Razmie’s dedication were recognised once again as he ascended to the role of Director of Operations. With his wealth of experience, Razmie is dedicated towards steering the Eleanor Healthcare Group towards operational excellence and high standards of care.
Sean brings over 20 years of invaluable experience in the realm of Advertising and Communication, shaping brands and orchestrating successful campaigns across various industries. Currently serving as the Marketing Systems Manager, Sean spearheads the organisation’s marketing strategy, branding, communications and PR initiatives for Eleanor Healthcare Group.
Sean’s journey in advertising began in 2001, marking the inception of a career adorned with achievements and milestones. His roles in agencies such as DY&R, Ogilvy and Leo Burnett (Publicis) saw him donning hats of Client Service Executive, Account Manager and Senior Brand Manager. His journey has been punctuated by numerous accolades, including awards at The Chillies, numerous Gold awards at The Effies, Effie Agency of the Year titles and Campaign’s Creative Agency of the Year.
Sean joined the MullenLowe Group Sri Lanka in 2015, rising up the ranks to Client Servicing Director, Associate Vice President and eventually to Vice President and Business Director, heading the business for LoweLintas, the tandem agency within the group.
His leadership in the Unilever Business showcased his operational prowess and strategic insights, earning him praise from clients. He also served as the Head of New Business, leading a cross-departmental team of agency professionals to drive and sustain business growth.
Armed with a deep understanding of Advertising & Marketing, Public Relations and Media, Sean is not only a seasoned professional but also a passionate advocate for nurturing future leaders, evident in the roles he has played in numerous organising committees and jury panels for prestigious competitions like the Cannes Young Lions and Cannes Young Marketer.
In 2023, Sean relocated to London to assume the role of leading the marketing team at Eleanor Healthcare Group. Transitioning from a distinguished career in Advertising to the dynamic field of Care, has provided him with new insights and a profound sense of fulfilment. This shift has not only presented an opportunity for Sean to apply his extensive skills and knowledge, but has also enabled him to contribute to the growth and sustainability of the business.
With over 40 years of expertise in the healthcare sector, Graham Spencer is a driving force behind strategic growth and industry transformation. As a key member of Eleanor’s leadership team, he plays a pivotal role in shaping our expansion strategy, fostering partnerships and ensuring sustainable business development.
Graham has worked with numerous care providers throughout his career, offering expert guidance to support growth, innovation and long-term success. His vision aligns seamlessly with Eleanor’s core values—championing quality care, compassion and community impact. His appointment further strengthens an already distinguished leadership team, alongside industry veterans such as Logan Logeswaran and Sushil Radia, reinforcing our commitment to excellence in healthcare and social care.
Bringing a wealth of experience from his 40-year tenure at Barclays as a Healthcare Relationship Director, Graham specialised in social care, providing strategic direction, funding support and vital relationship management for care home operators. His deep sector knowledge—spanning specialist care, elderly frail care, nursing and supported living—positions him as a key architect of Eleanor’s acquisition and partnership initiatives.
We are excited to have Graham on board and confident that his leadership, strategic insight and dedication to our mission will drive Eleanor’s continued success and growth in the healthcare sector.
Michelle Rowden brings 18 years of experience in supporting various levels of management, including Director-level executives at DPD, one of Europe’s leading parcel groups. Her career is marked by a high level of organisation, confidence and solid administrative competencies. Known for her exceptional attention to detail, Michelle thrives in fast-paced, high-pressure environments while maintaining a calm and professional demeanour.
Throughout her career, Michelle has shown remarkable adaptability by engaging in projects that have allowed her to showcase her creativity and innovation. These experiences have enabled her to excel not only as a Personal Assistant but also in achieving personal milestones beyond her traditional role. Her collaborative nature and commitment to continuous improvement are qualities she aspires to bring to every professional endeavour.
The highlight in her expansive career is when she supported project PRIDE, an engagement initiative within the Co-operative Group, focusing on enhancing people management through effective communication and processes. This initiative resulted in a 10% increase in engagement scores, directly correlating with improved key performance indicators.
With a blend of administrative expertise, project management experience and a passion for innovation, Michelle Rowden is dedicated to contributing to the success of the Eleanor Healthcare Group while fostering a collaborative work environment.
