Please read some of the detailed and fantastic reviews we have received through Carehome.co.uk, emails and thank you cards.
I. Care homes reviews:
Reviews have been left by family members, relatives, service users and residents of our homes.
“Conewood Manor is well managed, clean, along with exceptional staff that really demonstrate that they care for the residents under their care. They are very helpful if you have a problem and will resolve it. They treat the residents and the visitors that attend with dignity and respect. I really can not fault any of them. They looked after my mother all the way to end of life and my heart thanks go out to them all”.
“I have been so impressed with the patience, care and compassion shown by all the staff at Hartley House – to my father, to me and to all the other residents. They may have 50 or more to look after, but it feels like they take the time to know and care for each one. Dealing with some of the characteristics of dementia is tough, demanding work and this Hartley team deal with them all – with a gentle strength and a warm heart. Most important of all, I feel that my father is in the best possible place to live out his days with dignity and contentment. Thank you. All of you”.
“My grandad is currently at Roselands and thanks to the manager’s amazing and efficient can-do attitude, my grandma has also joined for some respite care. The manager instantly put us at ease, was highly efficient with her communication and organisation. This is very reassuring to see such wonderful leadership and we felt our grandparents would be in very safe hands. The atmosphere is calm and has a small sense of community. Our initial impression has been very positive. The garden and views from the room are beautiful, feel special to have such a setting. It has been particularly nice to sit outside and enjoy various events. The staff have been great at welcoming my grandparents and really have helped to ease the transition. Thank you to the manager and the team”.
“Very caring, helpful staff. Very very happy that my brother was accepted at Bluebell, all the family are very relieved that he’s here”.
“My mother has now been a resident at Hartley House for the past 7 years and although the management has changed, the high standard of care has not. The home is a lovely clean, open and well-lit accommodation and I’ve found the staff to be very helpful and respectful. I fully trust them with the care and well-being of my mother. The home keeps my sister/myself informed of any matters of our mother’s care that we need to be aware of or consulted on. I have no hesitation in recommending Hartley House to other service users and their relatives”.
“The staff of the nursing home, Bluebell are really kind and caring. I could not wish for more from them all. All the care staff to my mind went to extreme lengths to care for my auntie, sitting with her holding her hand to reassure her and calm her. I would go to see her and most times there was always someone sitting and talking to her, including the cleaning staff who would bring in cakes. I could go on, the most excellent place to be”.
“As soon as I spoke to the manager of Roselands, I felt Dad would be in very safe and caring hands. A very distressing time for us was saved by the wonderful welcoming atmosphere we experienced when first walking into Roselands. The home has a light airy feel and a sense of a kind caring community can immediately be felt. It is early days yet, but our initial experience was extremely positive. The staff are very easy to communicate with and helpful in their efforts to make Dad’s first weeks as smooth as possible. Dad was being carefully listened to by attentive staff who we felt would soon get to know him as the very special individual he is. Thank you”!
“We are so grateful for all the care you have provided for our dad. You all do an amazing job and we honestly can’t tell you enough how much we have appreciated you all. Thank you!” – Patrick’s family members in Langton Way
“To all at Bluebell,
We would like to thank you for taking such good care of our Mum, Irene S. She was so happy at Bluebell and always told us how well everyone treated her, not just on the care side but socially too. It was also very reassuring from our point of view knowing that our Mum was in such safe hands. Mum always told us how lovely the food was at Bluebell and often commented that it was like a 1st class hotel. Thank you!
All the Scott Family”
The “Eleanor Cares Awards” was held on 27th April 2021 that has been designed to recognise team members who have gone above and beyond the course of duty in their daily work, specifically in relation to COVID-19 and the additional challenges they faced.
To watch the ceremony CLICK HERE.
“To All the carers at Langton Way,
Thank you for your help and support over the last couple of months with the transition to my new flat
From Frederick I. & Family”
“To All the Langton Way gang,
Thank you all for looking after Mum so well. Special thanks to Doctor Tee and Jane for being so helpful and helping with all the problems!!
Much love and thanks,
Sue & Jeanie”
“To Joanna and your staff,
Thank you for your care and consideration shown to mum during her brief time with you. We really appreciated the kindness shown to us as well, you really went above and beyond and made a really difficult time more bearable.
“To all at Bluebell heartfelt,
Thanks for all your hard work and the sacrifices you have made throughout this difficult time for the love and care of all your residents, especially for Betty G. our Mum.
Love from Betty and all the family xx”
I would just like to take this opportunity to thank you all of your nursing and care staff for the fantastic care and compassion during mums stay at Bluebell.
As you can appreciate, the last year or so has been a difficult time for us, especially with the issues during the lockdowns. But we were always confident that the continued care and the communication from your care and nursing staff always made us feel that mum was in good hands.
Should you feel that in the future you may need any feedback or testimonies as to the excellent standards at Bluebell, we would be happy to provide our support.
Once again, please extend our thanks to your staff, for everything that they did for mum during her stay at Bluebell.
“To Paula & staff,
Thank you for all the care and kindness you showed to my mum. The time she spent at Hartley House she seemed really happy & well cared for.
Nikki & family”
“Dear Paula and staff,
Just a few lines to say a huge thank you for the kindness and care that you gave to my sister Esme P. during her time with you.
I know going into a Care Home was not what Esme wanted but it had to be and I know once she was settled she was as happy as she could have been.”
“Dear Paula and her amazing team,
A huge thank you from us for making Joy’s last year safe and happy. We really appreciate all your efforts.
Thank you again!
From Stephen & Serene”
“Dear Paula and team,
Thank you so much for looking after Dad. He considered Hartley House to be his home and he felt safe and happy here. This was entirely down to all of you.
I hope that you are all safe and well.”
“To Paula and all staff at Hartley House,
Thank you so much for all you did for Audrey!
Lynn and Bryan”
“Here’s a little taste of Scotland to say thank you for looking after me. I know I wasn’t always easy!
Lots of Love
Margaret & Family”
“We found Roselands to be a well caring and supportive residential home to both the residents and family members. Everyone involved; carers, management, housekeeping and not forgetting the chefs are fantastic! They have kept us well informed and the residents safe throughout recent times.” – E A (Relative of Resident)
“Mum is very well cared for at Roselands, always looks neat and tidy when we visit. Nice room, good food, staff are kind and friendly and have been great at the moment with Covid keeping everyone safe. Would highly recommend it.” – Bridget T. (Daughter of Resident)
“Mum went into the home during the lockdown, by liaising with the staff I was kept up to date with mum’s health which was really important to me. Nothing is too much trouble, I have only been as far as the dining area however from what I have seen, I’m positive the rest of the home is to a high standard. If there is an issue I know it’s sorted as soon as possible.” – Shelly C. (Daughter of Resident)
“I am so grateful my mother is at Roselands, she suffers from dementia and is 93 years old. She is very well cared for and the manager and staff are wonderful. The communication and updates are regular and the new WhatsApp initiative is excellent, with photos and regular activities shown. My mother is happy and feels at home in the beautiful setting that Roselands has. I feel at ease knowing that my mother resides in this wonderful care home.” – Jill M (Daughter of Resident)
Thank you all so much for the care and support you gave to our mother and to us, her family.
You gave her a wonderful home for the last years and we are so grateful. We hope you enjoy the chocolates and take pleasure in the ‘Angela’ rose as a reminder of her.
With love from Elizabeth, James, Catherine and all her family xxx”
“Dear Matt and team,
Thank you so much for being there yesterday. Seeing you outside paying your respects to your Jimmy broke my heart, you all did him so proud.
You were all truly another part of his family and words will never be enough to tell you how thankful we are to you all.
Take care and see you soon.
“I know processes and procedures are an essential part of a care home and rightly so. But what really makes a care home is the people who provide the care for the residents. When a young carer puts her head around the door and says, “Hi Handsome” and to see the huge grin light up a 98 year old – priceless.
Roselands provided comfort and security for my parents, as well as care with incredible kindness. I take comfort in knowing they were so well looked after in their time at Roselands. A big thank you to everyone involved with their care and the support given to us.” – Dudley P. (Son of Resident)
I just wanted to take a minute to pass on some positive feedback regarding Tee. There is a challenging situation at Langton way involving a service users and their registration with a GP – Tee has taken considerable time to call and chase relevant teams to make sure this client gets the medical care she needs. I am sure he is just doing his job but I really feel he has gone above and beyond to make sure the client is safe.
Thanks!” – James Drake (Homecare Commissioner, Health and Adult Services, Royal Borough of Greenwich)
“Dear Joe & Matt,
Just a note to thank you so much for all the wonderful care and attention you gave to Winnie B. You must be very proud of all your staff who took so much care of her and showed such friendship to us especially during her final days. Will be in touch at a later date.
Yours most sincerely,
Everlyn & Bog”
“Dear Matt, Jo and all the staff at Bluebell, I would like to thank you all for your professionalism and loving care in looking after my mum Doris P. for the last 27 months. You have always made me, my family and friends so welcome. I have a lot of fond memories of mum in Bluebell ranging from Elvis to the lovely parties you held. It will be strange not coming in anymore, but hopefully, when Covid is over, I will be able to pop in.
Once again, I am so grateful for making the last few difficult years as comfortable and supportive as possible for us.
Regards from Juaithi xx”
I am writing on behalf of myself and all of Rosa B.’s family, to thank you and all the staff at Hartley House for the care that you gave Rosa during her stay with you.
Sue W., the attorney before me, went to a lot of trouble to find a home for Rosa that was appropriate and would provide the best quality of care. I knew she was very pleased with her choice and Sue, I think it is fair to say, was not someone who was easily pleased.
For myself, I was always impressed by the care that you gave Rosa. It was clear to me that she was well looked after and happy. I often witnessed how she would make eye contact and smile whenever a member of staff attended to her. It was pleasing to see.
I feel sure you are all going through a very difficult time dealing with the physical and emotional pressures that the virus has brought. I hope that soon life will be a little easier for you.
Thank you, again, for all that you have done for Rosa and continue to do for all those that are in your care.
“To all the Team at Hartley House,
I wanted to say thank you to all of the Hartley House staff for your help and support whilst I have been working in the Home recently.
I have observed excellent, individualised patient centred care for your residents whilst working under very challenging circumstances. All staff have demonstrated care, compassion and kindness for residents, relatives and each other. I would in particular like to highlight Kerry, Claire, Laura, James, Daisy and Gabriella who have “gone the extra mile” to assist me in my role at Hartley and ultimately ensure that the residents received appropriate, effective quality care.
You are a great team!
Lisa K. (Complex Care/ Frailty Nurse, Kent Community Health NHS Foundation Trust)
I did want to take this opportunity to say a huge thank you to you and all the staff at Hartley House for everything you did for my Dad while he was with you. He wasn’t happy I’m his prior home as I think you know but he was looked after so well by all of you after he moved and he really loved his time there.
We couldn’t have found a better home for him and he couldn’t have been looked after any better. I’ve told everyone this and truly believe it. Thank you all so much again.
“Thank you for all you do, especially during these difficult times, looking after the Residents.
From Jean D.’s daughters”
Where do I begin! Thank you so much for being there at such a difficult time. Thank you for the teas, the chats and the love and care you have shown to us.
My name is Sarah C. and I am Complex Care Nurse working for Kent Community Health Care Trust.
I was redeployed from my usual area of work of spend some time supporting your care staff/residents along side my colleague Lisa K. during the current out break of Covid-19 at Hartley House last week.
Over the two days I was there Lisa and I witnessed your team of carers and agency staff provide the most amazing care in such a difficult and devastating time, the family members I interacted with whist there could not speak more highly of your team.
Clare the team lead, leads by example, the team lean on her heavily and she steps up with in-depth knowledge about the clients and directs the staff accordingly with confidence. She is working above and beyond to support the clients and staff and I wanted to congratulate her on doing such a great job in such a difficult time… keep up the good work Clare.
Daisy was also another person I wanted to let you know is an outstanding member of your team. She is confident, caring and compassionate with the patients. She has fantastic communication skills and was very efficient when she supported us for the day during our visit, definitely a Nurse in the making, well done Daisy and good luck with your NVQ.
Keep up the fantastic work and you are all doing a great job!
Sarah C. and Lisa K. (Complex Care/ Frailty Nurse, Kent Community Health NHS Foundation Trust)