Responsibilities

• Responsible for the administration and coordination of care services.
• Implementation of care rosters.
• Ensuring operations and services run smoothly and efficiently by allocating suitable Care Workers to client calls.
• Ensuring Care Workers provide the quality of care that meets the standards determined by the company.
• Ensuring compliance with regulatory requirements and building a good rapport with customers and staff to ensure high-quality service delivery.
• Effectively and confidentially managing data and information.
• Accurately maintaining client records.·
• Ensuring staff rosters are complete on the staff management system.
• Supporting Branch Manager and assisting with day-to-day running of the branch.
• Required Education, Skills, and Qualifications.

Experience / Skills

• Experience in Care is a MUST.
• Full UK Driving Licence and vehicle is a desirable
• Excellent communication skills; listening, verbal, and written.
• Great team player.
• Excellent customer service skills.
• Flexible and adaptable.
• Effective organizational and multi-tasking skills.
• Awareness of key business principles.
• Excellent IT skills.
• Ability to work under pressure.

Benefits

• Bluelight card /store discount